This number is not connected. On what number I can contact AirAsia. I have flight booked and try to split booking and need some advice about it before I proceed with it.
There is a lack of response from AirAsia. I contacted them via their online webpage two weeks ago and have still had no response. Customer care is very poor. It would be nice to have somebody to talk to directly. I'm still waitng on LIVECHAT, and have been for over half an hour, only another 26 minutes to go.
My name is steffy and i booked ticket for my mother with wheelchair assistance, but while boarding from cochin, they are saying you didnot book. I am really tensed because my mother is sick and she is travelling from cochin to melbourne. Phone :+61469165991
This is not a fair experience from airasia.
YOUR AIR ASIA PHONE NUMBER 1-300-760-330 AS STATED ABOVE IS NOT CONNECTED. Please give me a phone number for air asia, perth, austraslia to phone.
You have delayed my wifes flight from Manilla to KL by four hours. This is ridiculous because the KL connecting flight to Australia she will miss now. This totally unacceptable. My wife and I have caught over 50 airasia flights. So what are you going to do to for this. This is an unacceptable delay.
Big No. 1860007350. Phone 0418410039
Booking 199RJY Jill and Hugh Boyle. Return flight 27/7/2016 Denpasar to Perth. This booking has disappeared when I made a further return flight booking JL1WJH on 20/7/2016 as we do not know which return date we will require. This booking number JL1WJH confirmation was emailed to my emergency contact I need this to be forwarded to myself Net. Au and also confirm that booking Denpasar to Perth 27th July is still active.
Good morning from New Zealand. I'm the director of Global Sports and Events in Auckland NZ. I'm trying to get hold of Krystle Ng Mei Ee Air, Aisa Sales and Distribution Manager. I have sent her an email, but the email bounced back. I called your sales office in Australia who said they would pass on my message and also asked me to send a email to , but still have not got a reply. Could someone please reply and advise me who in the sales team I could talk to. I have a group booking I want to talk about.
Robert Mcvey is my name and I am booked on morning flight 31st January 2016 from Gold Coast to KL then onto Phnom phen. I received my itinery, but it got accidentally deleted. My phone number is 0449 147 613, and my email is Au. Could you please resent my itinery. Many thanks, Rob.
My number is 0408 33 22 15 Australia. My case number Is CAS-12973833-7P4YZV. I cant get a hold of any one, I am about to book flights and need to use my credit can I please get someone to call me it has been almost four weeks. I was told ten day. Thanks you.
Been trying to contact Airasia, but the phone number has been disconnected we need to change our flights due to my daughter being admitted into hospital can anyone help.
Been trying to contact air Asia Australia call centre to follow up on a change they promised to make six days back (which was suppose to be done within 48 hours), calling since nine am and yet to get through to anyone except a recording that keeps saying the call canter agents are busy. This is so frustrating.
Hi, my booking number is YGSQHD and I realized I have made a typo for my email address. Is it possible to receive my itinerary to my email address, which is instead of the one with. CmHope to hear from you soon thank you.
In 28/12/2014 airasia is was cancel the fly from perth to HongKong. And tge day I do my online refund until now 1/9/2015 I still didn't get all my refund. I send my last five months bank statement to airasia e-from, but still no one get back to me what happened Even I call the service center the stuff can not help anything and never get back to me. All the service is very very poor. I feel very upset with this airasia company. If my first to book and my last time too. I hope this email can help me find out the problem. Is been nearly a year from my refund.
Baggage lost -from Tiruchirapalli to Sydney on your flight on 23/08/2015(AK24 and D7 222). My PNR number is YCCLQP.
Bought a ticket online from Mel. To Kul. From 21 Sept. To 26 Oct. Made payment through Paypal. No flight schedule or ticket issued. Anxiously waiting respond. Thank You.
I am still waiting over 30 days for a refund that apparently has been processed On top of this the customer service in Indonesia was disgusting And i also have not been credited with any of my BIG pointsThis is absolutely disgusting on air Asia's behalf to have more no's than yes and to have services that no one can use like the ask Asia app that takes hours to get on and you only have ten minutes to resolve an issue, but the person on the end doesn't talk every minute.
I have mistakenly set up two Big Shot accounts. I cannot receive my information for my upcoming flights. I can only receive information for a flight I went on last year. The information is connected to my email address so how can I delete the old account so as to receive information for my up upcoming trip? My previous Big Shot account number is 2440055171. My new one is 4310119755. I need to keep the new one as my upcoming trip is linked to this number. Thank you Karen Stone .
I booked a flight from Perth to Dempasar in September 2014 depart 26/3/15 return 2/4/15. In January I needed to change to 6/4/15. I did this and saw that the details were changed. Now four days out from flying I find that the return flight was not processed. I rang AirAsia and was told this and that I would have to pay to get the flight changed. I called back and was told by Alex that it was a AirAsia problem and that no charge would apply, I had to call Indonesia to set it up. I called 6221 2927 0999 as he told me and then after having a hard time understanding the lady I had to pay $286 to get the return flight fixed to 6/4/15. I have just noticed also she has not given me luggage to come back with I am not happy and am distressed about all of this. Plus I spent an hour on an international call so my phone account will be big. I want compensation for this mix up and my expenses. Loris E Simkin0400 713 075 The booking on QZ548.
After repeatedly calling Airasia. six times And getting a recorded message detailing flight numbers I'm not happy. I need to speak to a human. Manage my booking is NOT activating. So HOW can I manage my booking .
I have been trying to call the Call centre it was a recorded message then it hung up on me. My daughter is due to fly out from Bali this morning and she got an email just after midnight saying she has outstanding balance of idr 400, 000. I paid the flights months ago there is no outstanding balance.
My name is Nhut Duy Le, Booking Number LFVL4H for the flight D7 221 departing from Sydney on Mon 24 Nov 2014 that you cancelled. I got a Refund Case Number : 9314681-NM0BKT, validated 0001149. As your policy stating in your letter to me, I should be refunded within 30 working days after the 4th DEC 2014. Before that, in another letter, you informed that you had sent my booking LFVL4H for full Refund processing on 29 October 2014 and the amount would be debited back to my PayPal account and the process might take up to 14 working days ? Up to now, both letters were not realized yet. So, I remind you nowfor the last time that you should do your best, for fear that my patient expectation would become worse. Truly yours, .
Why i can't contact anyone from air asia about a mistake made on a booking live chat is not long enough i want to speak someone.
After several attempts to speak to a service executive I kept being cut off after 11 - 12 minutes. My itinerary has not been received after being informed it would be sent soon back in October 2014.
I purchased three tickets (booking number ZDBCGJ on Dec 28 to travel Bandung to Singapore in June 2015- 6. five months from now Each was $69. 60. Immediately after I confirmed payment I realized that I had erroneously bought them for the day prior to my intended travel date. I promptly called customer service who issued new tickets for an additional charge of $89. The customer service executive was very helpful, however, I was disappointed in what must be his interpretation of AirAsia policy. I am sure that any reasonable assessment of this situation would recognize that as a loyal customer (
I have just booked an airline ticket from Perth Western Australia to Bali departing for 24 April 2015 and returning four May 2015. Please advise me as to whether my booking has been confirmed.
I have submitted several 'appeals' to have my flight booking canceled, because I have an emergency call-up from a hospital in Perth to present for surgery on Monday 14th July. I had booked to fly to Kuala Lumpur on Friday 11th July. I need to have authorisation to travel at a later date, when I have recuperated from surgery. I need a response now, Booking number H879KS
Your website has serious malfuntion. I login and try to manage booking. It opens to new page to login again. And then again. Your call centres are very slow. Its cheaper to fly with other airlines when you spend three hours.
Dear Sir/Madam, Refer to our booking no.H7ENGC our trip back from Melbourne to KLIA2 flight D7215 on 17-05-2014. We found that one of our bags was missing. Already made , but there was no Response. Please check who was on duty that morning because she did not put the tag/sticker on the bag. so the bag failed to reach KLIA2. Your attention and quick response is most appreciated. TQ ivy
I have booked flight from Kuala Lumpur for a Nepalise yesterday. I have mistaken the Guess name which with my name. Can I change the name ? The birth date is correct with the Nepalise. What can I do to? Can refund and book again ? The flight date is 23th October 2013. Please call me 0163327183 or 0162866112!
My flight has been cancelled to Bali on the 8th and I can not get through to you. My number is +61458727482. Flight number is QZ 8419.
I have been trying to get through to someone at air Asia to confirm my booking and the phone just keeps dropping out. Could someone please call me to confirm my booking?
My number in Australia is 0407455011
can you please check if my husband left his mobile phone aboard your flight #QZ8417 bound for Bali Tuesday evening from Perth International Airport at 8.05pm 2/7/13.
He thinks he may have dropped it on the flight.
It is a Samsung Galaxy S3.
He is in Bali at the moment. His name is John Burden.
His booking number for the flight was O53KVL.
Your urgent response would be very much appreciated.
I HAVE CHARGES ON MY MASTERCARD, WHAT ARE THEY FORIRASIA X L6G88S PAYPAL COM AUS23468147629 $219. 97 12 June 2013 AIRASIA X N7E5SS PAYPAL COM AUS23468147678 $236. 21 12 June 2013 AIRASIA X R65L2F PAYPAL COM AUS23468147645 $221. 03 I HAVE HAD NOTHING, but BAD EXPERIENCE WITH AIR ASIA. THE HARDEST AIRLINE IN THE WORLD TO TRY AND CONTACT,LOW COST, "RUBBISH"' WITH ALL THE ADD ONS IT IS MORE EXPENSIVE THAN BETTER AIRLINES. I AM SURE PEOPLE WILL WORK THIS OUT.VERY VERY ANNOYED