Not a happy customer, rang last week to see about getting a new box as the one we have is 15years and it was playing up. When I rang up the man was very nice and said we could get a new one, I asked him would it cost anymore he said no, but if I did not want the record to ring up when it is installed to cancell the record. I just rang up to cancell the record and was told it was going to cost $75 for the new box. As we are pensioners it hard to find the extra money. I would not have bothered if I knew that. We have been very good customers for many years and I think we should have been told of the cost.
The message reads 'smartcard is being checked'. This has been happening for a few weeks and is now happening every few minutes. It's a 20 yr old box. Account linked to 0487227657 (previously 0350233330) in 2739 area code which DOESN'T have cable only satellite. May need new box. With thanks.
Free to air is working, no picture or sound for pay TV. Have turned off at the power point for one minute. Have removed card from box and reinserted, no change 0457057284.
Hi I have reported my complaint a couple of times nothing has changed my Austar box is still playing up. If something is not done about this I will be thinking about closing my accountcheers Dale 0439971076.
Hi, I would like to know when you plan on showing a repeated episode of WAGS on channel E It was meant to be tonight at 8. 30pm, but as I go to check it is not on. Why do you feel the need to change it? And when will the episode from Thursday night be aired again? Not happy Austar.
Your automated service to cancel appointment is not working it keeps telling me there is a technical error.
I was just wondering how the hell this rotten Foxtel-Go works as I still cannot log on to my account even thought I have three accounts established already what can I do to correct this as I have missed a few spesiode that I was trying to catch up on, Please advise. RegardDamir Watz-Petrovic.
I am tired of the constant recent technical problems you are having with transmission. And when you do go off line I do not want to watch ads.
This is Rubish your service is bad. My payment went out automatically at 27 /01/2015, my bank confirm it. You really think I wait five days? You gave the phone number where this stupid machine comes on. five hours if the program is not back, canceling.
Still I have not reinstated ny Austar all to ready to cut it off not happy Austar.
Good afternoon, My name is John Harris home number 0749467675 birth date 19 June 1944. I have now paid up my Austar account at 8. 30 this morning. Austar have not reinstated my channels as yet. I was told it could take four hours it is now 5. 09 pm please reply WHY. At. need to watch the soccer to night. Also want mt Foxtel go reinstated today please. JohnHarris.My Rc number is 1436026449.
Weather active is not working for some reason?
We are Austar customers and are frustrated because we can no longer press red to gain updated information about our local weather on the Weather Channel 603. We have tried turning the box off and on and removing and replacing the card. Barb Cooper.
I have been having difficulties with my service for four months, re-booted everything, replaced set-box had technician on site, indicated roof top arial the problem, still is not working but still is debating my account, rang today to disconnect, but unable as that section is not working. Extremely unhappy by fault resolution and lack of contact.
I have rung three times and each time i was told that they are too busy to take call and ring back another time. Terrible customer service