Rigoletto Charm - Venice
On the Bookings.com Website for this hotel it says FREE CANCELLATION. I have pictures of this
On my Reservation Slip it says NO CANCELLATION. This is misleading advertising
The picture will not upload so I am sending it via email.
I am really disappointed with your company I booked a hotel with you and it was advertised in Australian dollars and yet it is actually in euros which makes it twice the advertised price will never be using your company again for overseas bookings.
Booking. Com is a scan. We have turned up in the avenue hotel, amsterdam, the worst hotel in our lives, do not even have a box of tissues, we give it one star but is rated four star. Never again will we use booking. Com No-one to complain too, owners live in china.
We booked The Avenue, Amsterdam with you. It's the worst Hotel We have ever stayed in. No tissues in room, no amenities, TV not working well, no proper mattress on bed only foam, no flannel to wash face, no pen, writing pad. Breakfast terrible, not fresh, no-one cleans up. One pillow per bed, lumpy and thick, no other pillows available. The worst three nights of our lives. How can you advertise this Hotel. I found out it is owned by Chinese who live in China. Would like a refund.
Booking number 383384227 has charged my card and included a financial fee which won't be refunded if I cancel. This is contrary to what is on the booking.com site. To not refund the 'financial fee' is a rort and has to be illegal. Please call on 0431 704 245.
I am very shocked that at my mistake this morning, I am been charged cancellation charges, this is not fair on me, my mistake was I got the dates wrong, I already had an exixting booking with booking.com. My booking reference is 450277534. Please let me know if my cancellation fees be waived. Emmanuel Pratap.
Hi can you help me? I am looking at accommodation in vietnam when i scroll down it says sign in to get members deal. Ok with that done yes there seems to be a different price so how do i keep this price as the sign in is not coming up again . Or better still how do i sign in to view all the price differences. Thanks heaps Jeanie.
I recently stayed at the Village Motor Inn at Gilgandra New South Wales. I booked through Booking.com and paid $80. When I arrived, I saw Signs for $60. The place was so neglected. The grounds were overgrown. I sat in a chair in the room and the back was broken causing me to fall to the floor. THE SMOKE ALARM HAD BEEN REMOVED WHICH I'M SURE IS ILLEGAL. Check in was done by a young schoolboy and checkout was non-existent. The whole place was shabby and not worth it. Surely you should not be advertising this place. I feel terribly ripped off and will not be using Booking.com in future.
We booked and went to stay at Palms Motel, Bargara. Booking no 919. 798. 010
The place was an absolute mess -dead or overgrown vegetation, dirty, broken Motel sign, smelt inside, dirty, dirty, unkempt, also dirty carpet no airconditioning, old and horrid. We refused to stay and he charged us a booking fee of $22. 00 AU. I believe we should not have had to pay this amount and request that under the circumstances you refund our money. You should not advertise such a disgraceful motel. It needs to be pulled down. Please contact us ASAP regarding issue.
Please call me as soon as possible. Sarah 0418945237
I have emailed three times and phoned numerous times, but can never get through.
I cancelled both my following bookings numbers:8 pin 9358and1 pin 1929yet the both hotels are telling me the bookings are not cancelled? they are cancelled on the website, so it not very good communication to the hotel. Please confirm cancellation. Thanks, robyn.
the booking. comwebsite is the worst online booking service that i have used. from the initial description of my property that i cannot have any input in. to conffirmed booking on initial booking request. then if there is a problem with the booking i am expected to pay alternative accomodation for anywhere up to eight people. ridiculousget me out of here.
There is a problem with my booking I had to call a Sydney number from perth so it was long distance with high charges. I got through to someone in INDIA whose English was poor and she asked me to wait and then disconnected my call. Can someone tell me how to get someone to talk to me without it costing even more moneyRobyn Paterson booking number259528. 920.
I need to reset my password as i have forgotten it. I am in Europe. Don't have a phone to call. All attempts to reset it on line have failed so far.
My name is Ken Pannan, I am the Manager to The Rover Apartments at 174 Nebo Road Mackay. Whenever I receive a booking via Booking.com I am asked to request a security code to obtain the guests credit card number. When I do this It takes a very long time for the code to come through, then when I put the code into the area required, your site rejects the code. How do I rectify I await your advice.
My name is Aurora Iredale. My bank account has been deducted of 538. 07$ of Executive Plaza Hotel, Manila. I have not receive any confirmation reference ID or booking reference number email that i confirmed my booking I only look and see the hotel pictures and even reached step three and four for my booking and i do not even know my room to choose. Why they deducted my money and i ring the hotel on line reservation in Manila they told my husband that they received a booking from us. March one - 7, 2015 which i have not done.
I have made a booking through bookings. Com, with a request. After some day of paying the hotel, i received an email from bookings saying for me to contact them personaly. I have sent several emails and the have come back. Please attened to this with the utmost urgency please see below for information0412031338. My name is Iain Fozzard, i have sent you an email through bookings.Com, and they have informed me that they haven’t had a reply from you and was advised to contact you myself. I have made a booking in you hotel as follows, Booking number 753787373.
I made a booking. Number 290213741 at barham bridge motor inn, which you advertised as being located in the centre of tam worth, nsw Australia. The only way I discovered your incorrect info was as I cancelled today. The lady there informed me that they are in Victoria, a further 17 hours drive away. Apparently, you had told her you were going to contact all the people who had booked. I received no such advice. I would have paid a lot of money also for mt tickets for the tam worth music festival and driven eight hours from qld, to discover I had no accommodation for myself and the other 4people. I am appalled at your lack of service and care or concern for the inconvenience you would have caused. I will be very dubious about ever using your service again. Will you advise me if my credit card was debited and if so, if it has now been redirected. Laurel.
Can i please have someone to call me on, how to get the next stage of adding my property to Booking.com?
I cannot lodge back into the details. I have already registered to add my property.
Portree on sea, Kalbarri.