Today I received a test bank capsules for 4. 95 euros and I have removed two times 4. 95 + 79. 85 I refuse to the second banks, and i want to back my money.
I agreed to the trial Cellan pills and before I started taking them (in fact they are not even open now) money has been taken out of my bank account. I want this money returned to me as I only agreed to try the sample and I have not done this and did not authorize any money to be taken out of my account at any time.
I want to cancel the subscription for Cellan Diet. I have returned the packages to the return address. I take it that this is effective immediately. Thanking you.
My complaint is that I can not find an email address with my order. I did order the free trial, but cannot continue with a subscription that i may have unwittingly agreed to. I am about to leave the country for work so i wish to cancel any future contract that may be set up. Thank you
To whom it may concern,
I wish to cancel my subscription immediately. I was unaware that I was committing to any form of subscription. You have removed €79 from my account this month alone and as a struggling student. I will now be forced to borrow money in order to cover my food Bill. I expect a full refund of this money. I have contacted my bank and have been forwarded to the fraud unit where my account with you will be investigated if normal procedure of resolving this issue with you. I'm sure you will be able to fix my complaint and my concern will be pointless. Thank you for you time. Yours sincerely Kate Ahern.
I have been trying to email both the UK and Irish addresses to cancel since Thursday 25rd October and these addresses are not accepting my messages. I can only assume that they are false and that I am being conned. I want to cancel this product, I do not want any product or service from Cellan and all associated companies.
I originally took the trial offer thinking that i was only committing myself to £5-99 after receiving the offer and taking one tablet i was violently sick, i was advised by the doctor not to take any more mycellan. Before i could cancel the order which i had not realized i was agreeing to another amount of money was taken from my account. After speaking to one of your representative i was told to return the second package and given a rma number 787. I did this by recorded post, but to date no money has been credited to my account, i have tried to contact you by phone, but the line goes dead after waiting a long time. I am a pensioner and cant afford not to have this money returned.
After ringing the customer service number and waiting a considerable time the line just went dead this is not the first time this has happened.
Have been trying to cancel my trial, but but not been able to and a lot of money taken from my account. I want to cance and do not wish any more money to be taken as not received any more products . I am not paying for nothing
I AM A SINGLE FIRST TIME MOTHER AND YOU HAVE TAKEN HUNDREDS OUT OF MY ACCOUNT WITHOUT MY PERMISSION. I HAVE TRIED EVERY WAY TO CONTACT YOU, but YOU HAVE A FAULSE CONTACT NUMBER. MY BABY IS SICK AND I CANT BE RIPPED OFF I NEED TO FEED HER, I WILL BE DESPUTING THIS TAKING IT FUTHER WITH VISA AND WANTING A FULL REFUND.
I cancelled my order from cellan on the 9th August and told I would have a refund in 30 days, it's now the 12th September and my refund hasn't been received my RMA number is 319 if you could get in contact as soon as possible I would appreciate it, regards Tracy hall