Cooks Essentials

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Cooks Essentials is a popular brand name of Cookwares which are manufactured by QVC Company. QVC is online retail marketing and Distribution Company. The company was established by Joseph Segel in the year 1986 and has its headquarters in West Chester, Pennsylvania, United States. QVC is ranked the world's top online shopping company in terms of revenue and viewers among the mass online retailers. Liberty Interactive Corporation has the ownership of QVC from the year 2013.
Valuable Official Contact Number of Cooks Essentials for All General Inquiries
Phone Number: 1

Products Offered

It is one of the best line brands of kitchen wares in the United States. QVC is known for Quality Value Convenience. It offers a wide range of Kitchenware products regarding cookware sets, bake ware sets, kitchen electrics, dishwasher-safe and more. Moreover, it provides a large variety of books, home accessories, electronics, cameras, mobile phones, laptops, gifts, apparel, toys, jewelry and watches. According to Internet retailer mobile 500, QVC was ranked second largest retailer on mobile platform in the year 2013. The company has its distribution centers in Florence, South Caroline, Lancaster, Suffolk and North Carolina. QVC also broadcasts its products throughout the United States and it reaches to more than 150 million households in terms of television network. QVC has other offices in The United Kingdom, Germany, Japan, Italy, France and China. Cook's Essential offers cookware sets, kitchen electrics that are of top of the line in quality.

Cooks Essentials Address Detail

Cooks Essentials address is 1200 Wilson Drive, West Chester, Pennsylvania 19380, United States.

Cooks Essentials Customer Service Phone Numbers

The Customer Service Phone Number of Cooks Essentials is 1 (touch to call)

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Cooks Essentials Customer Service Phone Number Complaints and Reviews

Customer service phone female
Ms. Shelley TellsNov 05, 2016

I purchased a cooker and it does not contain the manual and is also missing the screw to hold the knob on the lid
Thank you.

Customer service phone female
Ms. Sheila Duhn TellsNov 03, 2016

I have purchased a four 1/4 qt Stainless steel with nonstick coating frying pan with an impact base from you. The non stick coating is coming off. I am requesting a replacement pan.

Customer service phone male
Mr. Brenda TellsNov 01, 2016

Hi. I have several cooks essential pieces that the non stick either just does not work anymore or is peeling. How do I get them replaced?.

Customer service phone male
Mr. Richard Elie TellsOct 26, 2016

I have a Cook's Essential 5-quart pot and the coating is now starting to Chip Away see picture . I know there is a lifetime warranty on this product so what do I need to do to get it replaced? Your assistance on this matter would be greatly appreciated. Thank you.

Customer service phone male
Mr. Sue Rentschler TellsOct 17, 2016

I would like to know how to return/exchange many pots and pans that are worn.

Customer service phone female
Ms. Stella Storey TellsOct 17, 2016

Dear sir/madam
We purchased a set of the Advanced range of cooking pots from QVC, unfortunately one has lost its finish inside at the bottom and a quarter of the way up the sides, it looks like a rust effect. We contacted QVC, but they do not carry any stock. The pot size measures 19cm across the top, it also has a glass lid. The number on the bottom of the pot is 3QT/2. 8L it also has a impactbase. So could you please replace this item in line with your lifetime quarantee. Mrs Stella Storey .

Customer service phone male
Mr. Lewis Eckard TellsSep 12, 2016

Could you please tell me how I can obtain a user's manual for a Cook's Essentials eight qt. Stainless Steel pressure cooker?

My phone number is .

Customer service phone male
Mr. Jefferson Lee TellsSep 04, 2016

I have an electric pressure cooker model K44020. The floater in the floating valve falls out of the lid. Is there something missing that holds this floater in place?.

Customer service phone female
Ms. Pam Moceri TellsJul 08, 2016




Customer service phone female
Ms. Barbara Phillip-parris TellsJul 02, 2016

I purchased a fryer from QVC and I misplaced the recipe booklet which came with it. How can I have it replaced?.

Customer service phone female
Ms. Ann Henry TellsJun 19, 2016

I was given a set of Essentials b my niece, as a Christmas gift in 2014. I really love this set. Since I have been cooking with the set I have notice on the tall big pot the liner has began to peel from the side.

Customer service phone male
Mr. Clarence Thompson TellsJun 18, 2016

Cookware sticks. Can't fry a egg without it sticking.

Customer service phone male
Mr. Chuck TellsJun 02, 2016

Pots suck check this out only ever used on electric stove.

Customer service phone female
Ms. Sheila Duhn TellsMay 29, 2016

I have a 12 inch cooks essential deep frying pan. The non-stick is coming off. I believe there is a warrenty on this. How do I get it replaced?.

Customer service phone male
Mr. Eileen Ordonez TellsMay 13, 2016

Hey, the lid piped off as it cooked. I think I need a lid model 99740 it broke the valve part as it popes off. Mould you help me find it I love it.

Customer service phone female
Ms. Brenda K. TellsApr 04, 2016

I purchased the 3qt. Cooks Essentials Air Fryer in March 2016. My complaint is that the drawer that is pulled out to put the food in (the basket) doesn't line up with the outside of the fryer when pushed in. I do not want the hassle of sending it back to QVC and have to wait for another one Is there anything you as the Company that produces these items with warranties do to help me out?.

Customer service phone male
Mr. David Emfinger TellsMar 30, 2016

I have a pot that the coating is coming off three Q7/2. 8L------T Q00, CAN YOU WARRANTY.CELL 936 5247457--DAVID.

Customer service phone female
Ms. Patricia Lorimer TellsMar 30, 2016

HiI am trying to cook a suet pudding, and as there is no recipe in your booklet, was wondering how to cook one in you pressure cooker. Have you any recipes for a suet pudding and can the steam part of the cooker be used for more than 15 minutes. Can you help pleaseRegardsPatricia Lorimer .

Customer service phone female
Ms. Katrina Cafaro TellsMar 25, 2016

Received Cooks Essentials pots as a gift-after about a year or so of use the coating was completely warn off-I called qvc and they refused to replace items because I had no proof of purchase-If you truly stand behind your product-it clearly wasn't a counterfeit set, you should have replaced them. They are a qvc product and cannot be purchased anywhere else, therefore no proof of purchase should be necessary. I have ordered many things from QVC without a problem, I am very disappointed in the customer service I was given. No matter when it was purchased, or if it was given as a gift, it is your product and if it is truly guaranteed, it should have been replaced no questions asked.

Customer service phone male
Mr. David Maresco TellsMar 07, 2016

I bought a deep frying pan about four yrs ago and non stick coating is chipping off? There's suppose to be a life time warranty. I want to find out how to have mine replaced for a new one? Look forward to hearing from you.

Customer service phone female
Ms. Stacy Culver TellsFeb 08, 2016

I bought a cook essentials six quart pressure cooker used it one time and it quit working. Model 99740.

Customer service phone female
Ms. Diana Bliss TellsFeb 08, 2016

I have the Cook's Essential Breakfast Maker, i. E. The combined toaster, coffee maker and kettle. I have had it for three years and love it. However, I just put a slice of bread in the toaster, there was a loud "pop" and the toaster no longer works. It happened once before, when it tripped the power circuit and at that time, once I had reset the circuit, the toaster continued to function. Unfortunately, this time, it doesn't work. Although the other two components work perfectly. Is there a restart button or an individual fuse somewhere that I could use to restart the toaster, please ? It seems such a shame to scrap the whole product, when the kettle and coffee maker are still working perfectly. Thank you for your help in this matter. Diana Bliss .

Customer service phone male
Mr. Rich Donna Keeler TellsDec 26, 2015

We have a pressure cooker cook essential on bottom is 918640884 and we are missing Orange lock button on lid so now we are unable to use please help Rich and DONNA keeler or Thank you and Merry Christmas to all .

Customer service phone female
Ms. Jennifer TellsOct 30, 2015

I received a cookware set of pots and pans as a gift from my parents last year. The bottom of the pots and pans are starting to flake off and getting ng into our food. I read that this was not to happen while using proper tools. I haven't used any sharp or metal tolls and have never put them in the dishwasher. I loved cooking with them bc it was so easy to clean, but for the price of the cook ware and it only lasting a year I am greatly disappointed.

Customer service phone female
Ms. M.crabtree TellsAug 05, 2015

All the coating is coming off the inside of my pressure cooker. No one seems to care or want to do anything about it. I purchased it at QVC and paid close to $100 for it. Very unhappy with service and run around. I see I'm not the only one that's had problems with the same thing. And no I never used anything, but a silicone spoon in it.

Customer service phone female
Ms. Sandy TellsAug 04, 2015

I brought a pan many years ago lost manual have never used it and would like the manual it is a stove top pan, but like a pressure cooker please help.

Customer service phone female
Ms. Patty Smith TellsJun 03, 2015

Several years ago, I purchased a set of Cook's Essentials pots and pans. The non-stick coating has worn off on one of the pans (I believe it was called a chicken fryer), and I would like to replace the pan. I have been unable to find it on the websites. The following information is on the bottom of the pan: 10/10 stainless steel non-stick. ten 1/2" - 26 CM. Impact base. It came with a lid. Do you have anything similar available? If so, how can I purchase it and what is the cost? Thank you.

Customer service phone male
Mr. Yesenia Delgado TellsMay 12, 2015

I got 2nd and 3rd degrees burns on my body I followed all instructions and the pot was closed good, but after ten minutes of having my pot cooking the top flew together with all the meat soup and burned my left shoulder my back, head, face, and part of my right hand I ended up in the hospital and the burn center in ucsd.

Customer service phone male
Mr. Emily Dellabate TellsMar 25, 2015

Hello, I am concerned about the sticking of the eggs I just cooked in the small pan. I just received the set yesterday and this is the first time using it. According to what I viewed on the videos, there is no need to add any butter or cooking spray to the pan when cooking or frying. They eggs immediately started to stick as I cooked them on a medium flame. The pan cleaned fine,, but I am concerned that this happened with the sticking.

Customer service phone male
Mr. Steven Whittall TellsMar 13, 2015

We are having difficulty with a new pressure cooker to relieve it from having steam without making a mess with cooking juices everywhere do you gave some helpful hint.How long after cooking does the pressure reduce?

Customer service phone female
Ms. Alison Harrison TellsMar 06, 2015

I purchased a CE soup maker off QVC about three years ago. It lasted just over the warranty before dying. Of course, there was nothing I could do I thought, I'm not spending that amount of money again, so bought the same product off eBay, brand new in box, still sealed, cheaper Guess what, I've had it about 18 months. And it's cremated my soup to the bottom. And died. I'm fuming. I have looked after my product very carefully. I've probably used it twice a month. So disappointed, back to faffing with a pan and a blender, it makes beautiful soup (when working),, but not a very good product, or investment.

Customer service phone female
Ms. Dawn Clo TellsFeb 12, 2015

My husband bought me a Cook's Essential's 5. five quart pressure cooker from QVC. It's beautiful and my favorite color - red. I made chicken picatta from the recipe book and in addition to the chicken burning on the bottom, the pressure regulator never worked. Steam came out of the lid and not the regulator. Just made brown rice, using the instructions and amounts in the booklet. It is the crunchiest rice I've ever tasted, almost burnt. Once again, no steam came out of the pressure regulator, just the lid. I'm sending it back to QVC.

Customer service phone male
Mr. Harold Johnson TellsDec 30, 2014

My Cook's Essentials eight quart digital pressure cooker has lost its non-stick coating in just 5-6 months. The bottom flaked off in the first month and the inner sides by the 5th month. I contacted QVC who told me it was covered under warranty and gave me Maxi-Matic USA phone number. When I called Maxi-Matic the customer service agent told me the product only had a limited warranty and the inner pot was not covered. Of course I could purchase another pot. I contacted QVC again and was told it was under full warranty and they would allow the return at my cost for refund. I will never purchase another Cook's Essentials Product nor recommend it to anyone. The warranty should disclose when a particular part of a product is not included in the warranty.

Customer service phone female
Ms. LBreen TellsDec 28, 2014

Years ago i sent an entire set back and they paid shipping both ways. I just sent another set back, this time i had to pay shipping. It was $22. 00 to ship to north Carolina. I thought it was worth the $22. 00 to get another set of pots and pans. Although its been two weeks and i haven't heard a word!.

Customer service phone female
Ms. Joan TellsDec 20, 2014

I just purchased a Cooks Essentials eight quart oval pressure. The timer in pressure mode will not work. It works in the other modes. How can that be corrected?

Customer service phone female
Ms. Catrina Lamberth TellsNov 30, 2014

I purchased my set of cookware about 10/11 years ago. I was very excited, a single mom on her own buying her first set of "real" pots and pans. I was also very happy about the life time warranty it provided. My set has been Amazing for me,, but over the past few years it has definitely shown is age. I called to find out what to do to use the "lifetime" warranty, but to my dismay I would be responsible for the shipping costs. By now 11 years later the entire set needs to be replaced,, but I simply can not afford the shipping costs, so I will end up having to buy a new set. I am sad about this as I have loved using this brand for years. It's there a way of bypassing the shipping costs?

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