I just arrived at DTLR in Forestville at opening 12 and the manager was very rude and she told me she opening because she doesn't have staff. I feel as tho that is very unprofessional and I feel I should be accommodated for these inconviences This is putting me and my kids behind of our schedule. I'm very disappointed because I shop here very often Please contact me
I purchased a pair of shoes for my son, got home and there were two left shoes in the box. Took the shoes back to the store and was given a hard time about returning them. They no longer had the shoe that I PURCHASED, so I could only pick from what the Owings Mills, MD sales manger Brittney allowed. Which was one pair, so it wasn't really a choice. I also paid more money for the shoe because I had no choice, but to buy. I get home, and they are two different shoes. I call the location, no answer, I call customer service and you have to choose a person to leave a message for and wait for them to call you back. Meanwhile, I have been robbed TWICE by Dtlr. Highly unprofessional. This will total three pairs of shoes now that I will have to buy my son. And he can only wear one pair. I am so upset.
You do not speak with anyone directly. This number is a joke. There is a listing of about 15 district managers (of which you have no idea who you need to speak to) and you leave a message for someone to call you back. Highly unprofessional. When a customer has a problem with their purchase that they paid for, they should not be directed to leave a message and wait until someone feels like calling back.
I am extremely dissatisfied with the service at Dtlr. The store manager was rude. While servicing me, he was on the store phone socializing. I asked for him to reverse my transaction and he refused. He lacks leadership and customer service skills. I called the corporate office to file a complaint, and they referred me to the district manager whose phone goes straight to voicemail. They obviously do not care about the customers although I am the reason they are in business.
I purchased four tickets for a concert that was to take place on June 19, 2015 in the concert never took place and I been trying to receive a refund, but I been getting the run around the store is located in saint Louis, Missouri. I called the store several times and every time I was told that they are waiting for you guys to release the funds so my question to you guys is what the whole up. My name is angel and if you could get back with me as soon as possible I could truly appreciated it.
My name is Jumillion white, I filled out an application in May for the DTLR location in Columbus Georgia. When I checked my application status it read there's no open positions. I am e-mailing too ask can I change the location that I am applying for. Thank you.