last night, Monday October17, I booked on line two beds in a all female dorm for my sister and myself at at Westend City Hostel in Vienna. The booking process was completed by making the deposit of US22. 96 and all went well. I expected an instant confirmation as your site states, but I have not received any email confirmation as yet. Now the local current time in Budapest is 9:40pm, October 18, 2016 and I am still waiting to receive a confirmation. I am worried about bed availability and my deposit. Would you please look into and reply me as soon as you can within your possibilities. I will be anxiousely awaiting your reply. Thanks and regards,
Mary Gharwal .
Cell phone . Your help line is worth nothing. You do not deserve one star. Is this a rip off? I complained two hours ago and no respond.
I made a reservation and need some change on the the days in Vietnam. I do not see your help very helpful. Where is the toll free number? my cell phone won't let me go thru. This is very poor
My cell Number ) my problem is how to call and get assistance. Image code 85B5.
Try answering the phone. It says 24 hours. Now some recorded message stating office hours.
Our Hostel Onetel Saigon is newly opened in the heart of District 1- Ho Chi Minh city- Vietnam with all amenities and service that we believe would conveniently fulfill tourists. I've signed up our hostel account on your website since May 4th and waiting long for a request from you for required information like photos, description, rate and allotment. Please inform me of the progress. Should we do the sighning up again or just waiting. I believe your website is one of our most valued partners. Thank you. We signed up with account email is
Re; Reservation 869. Please revise three nights staying to two nights staying from Sept four to Sept six, 2016. Thank you.
Hi, my name is Ziad Nasserallah and i am the manager of hotel du globe located in 197 rue saint denis 75002 paris, property number is 99002, i am sending you this email cause i have a problem that i try to fix since yesterday, i've been sending you email since then, but no answer or help, i am in vacation right now and the personne who replaced me got locked up and i am trying to reset my password wish is a simple matter, but i got surprised that, it took me more than 24h and a dozen of emails with no answer or help from your team, than you to contact me on my email at or
Hello, this is Ayush Mittal from Bonfire Hostels Agra, I have registered my property many times and even mailed you many times, but there is no response from your side. Kindly contact us. Bonfirehostels.com.
I checked in to a certain hostel call posh in Miami south beach i think you guys are the worst hostel service, i wanted to cancel,, but was unable because i booked it and did not know i had a two day cancellation, yesterday upon arriving i was the property manger threa.
Hi, I placed a reservation number = 17, on the 2nd August. It was supposed to be a standard flexible booking and I cancelled the same day. As far as I am aware £6. 94 was taken as a deposit, but I have checked my bookings today and nothing is showing so I am not able to use this payment towards another booking. Can you please confirm either that the £6. 94 payment wasn't taken, or if it was taken how do I use this payment on line for a discount towards another booking ? thank you, Patricia .
Several Hostels State Age Restriction What does it mean? exactly? please. i am now travel ling. can you list hostels by which ones have no age restrictions? also i am interested in hi Natucket hostel it happens to say family friendly. i played for hours. no availability until 2018? help?.
I ´ve sent you like two mails, and didn´t received any answer for you, i want it to cancel mi reservation to the hostel, i had to call directly to them and they want to charge one night as fee for canceling, even when i payed for the "flexible deposit protection",
I do not want to get ripped off
I want to cancel my reservation for 8/16thru8/18. I never heard from you and lost continence. I realized that i might have made errors in completing the formsthank you Patriia Stephanie Donnelly.
I never received word from you regarding a reservation made for Sun August 16 for three nights therefor I am canceling the entire reservation.
Not happy, five nights loud television, from room below all night, no sleep had to leave and was metaly egsoursted on 26th i had complained three times always the same next night moved to el sid hostel on 26th brlliant, but no refund from santa fe.
This is not really a complain, it's a misunderstanding. We live in NZ. Me and my husband is going to Samoa on July the 8th, so we decided to look up the net to booked a motel. I found a motel on your site, and it's all on NZ dollar, I have never seen any US dollar on that page, so I have decided to go ahead with the booking, after I confirm my booking, that's when I see the US dollar, and it says, I will pay the full amount at the motel, and it was a US dollar. This is shock me, because if I see the US dollar in the beginning before I confirm our booking, I wouldn't have booked through your site. So, please, are we still pay our motel in Samoa with US dollar or Samoan dollar, I need to know so I can cancel my booking and fine something else that pay with Samoan dollar. I do not want to get ripped off. Thank you.
Your customer hep line number is not working. Our booking reference number is 99also we have sent so any email, but we are not getting any response.