I have noticed that I was billed for another subscription of Ipsy when I didn't want another year, this was a one year subscription. I want a refund of the money taken from my visa as soon as possible. I had trust in Ipsy that they would not be a fraud and take advantage of people like this. I hope this will be resolved as soon as possible or otherwise I will further investigate. Your company seems to not accept phone calls which makes me even wonder more why this as happen to me. I hope not to take this up with my lawyer. Thank you
Rocky Rapids, AB
I'm trying to cancel my account with you, but when I log in it says that I'm not subscribed. That's not possible because I'm paying monthly to you guys. I called in and apparently you guys do t take calls. How do I cancel my account?.
Would like to cancel this product which I never received for 10. 00 dollars. Please delete me from your accounts. You can have the money just delete me from your database.
I have not received my June glam bag. Have sent multiple messages was told that tracking shows it was delievered an for me to contact my mail carrier. I did they do not know where it got delivered. I want the bag I paid for or my money back.
Please cancel all my Ipsy orders. I already emailed you two months ago stating to cancel all my orders, but you keep sending them to me. It is impossible for me to cancel with you becaue you do not acknowledge emails or phone calls, it is not good busniss. .
I've sent two emails in the last week and a half to cancel you shipping me products every month I received a return email saying that someone will contact me within 48 hours and obviously it hasn't happened I've called and I keep getting recordings that you do not even have a number that you can talk to a customer care person I have emailed twice in a week and a half and nobody's gotten back to me, but I've done everything that it says to cancel ithe yet nobody has responded to me You do not even have a phone for me to talk to a human being I have the proof that I sent you the emails, so if you do not cancel this monthly deal and take money out of my account on the 1st of next month I'll sue youSomebody needs to get back to me immediately please This is not good business Thank You. Jacqueline Du Priest .
I cancelled with you guys and this morning you took money or of my account I want my money back on my account numberw.
I didnot order anything from you can you please refund this money back to my bank account.
I been trying to get ahold of someone for months i started paying in January and resived one bag that's it i am tried of paying for products i am not receiving.
Hello again, I emailed y'all a while back in regards to my Glambag subscription. I've heard things about y'all for a while now however even my platoon Sgt said something about y'all so I decided to go for it. My problem is though when I go to my account it says I need to subscribe? However I already did and y'all took out two payments. Once on April 11th and once on May 2nd. Ive been checking my account and was hoping to receive my bag, but I haven't yet. I wouldn't be as concerned, but y'all already took the payment out and it's kind of the point.
My daughter has been paying for our Ipsy bags for some time now. Last week I received a e-mail saying that we would not receive our Ipsy bags due to a billing problem. I have tried in vein to get in and pay for it. My daughter has always paid and is out of town for another week, I thought I would take over the monthly payments or up date her account - anything its impossible to get in and pay it - its also impossible to re-join. Just want to pay the bill - please advise how to do this. Doreen Chance itsmeDoreen
daughters- Chelsea Middleditch ty.
You have charged my account for last month now this month and yet have not received my gift bag since signing up I have received one shipment therefore I would like you to refund my account and cancel my membership I will be disputing what you have charge me through my bank please reply ASP.
Hey there, My Aril glam bag says it was delivered by tracking code. But i have yet to receive it, you need to contact Canada post to start an investigation. Please contact me on my house phone ASAP .
I was charged for something that I never received from y'all and I cancel my subscription with y'all before the time I had and I would like a refund.
My March ispy bag arrived and there was nothing in it. The pink bubble warpped package came, but there was literally nothing in there, not even the makeup bag. I am guessing someone tampered with it on route. I would like to either have another one sent to me or cancel my subscription. I have only been ordering from you guys for a couple of months (since January) and I love the concept I just want to know that it is reliable and I will be compencated for lost or stolen products. I look forward to hearing back from you.
I'm having an issue with my Ipsy subscription, I was charged twice on March 1st and again on April 1st. I would like to be refunded the $20, the $10 for March and the $10 for April. I want to make sure I do not get charged twice in May.
Please cancel my subscription. My phone number is . PLEASE PLEASE CANCEL ASAP. THANK YOU.
I am looking to cancel my Ipsy monthly orders and I am not sure how to do this. Can you please contact me at .
I want to cancel my bag, but know will answer the phone. They keep sending the same stuff.
No, nobody answers the phone. That is the reason I quite Birchbox because they never answered their phone. What do I do now. I think I am a member. Do I get to pick my products? Your photo upload does'nt work and niether does the error.
This is so confusing. I think I have an account, but I am not sure. You do not have a phone. Do I get to pic my products? I think I paid, but got no receipt?.
I sent a email to cancel my subscription but instead they still took 10 out of my account and I'm not happy about that. I would really like to get that money back and something done about it!
I subscribed back in early July. Since I knew I had to wait for August for to come around to be billed and my bag is supposed to ship this month. You with drawled the money from my account, but when I checked my Ipsy it says i am not subscribed anymore WHAT HAPPENED? The money was never refunded and as a new customer I was looking forward to my bad this month.
Ipsy charged my Visa card in April and May I have never received any products from you, ever. I signed up and you put me on a wait list, so I decided to go with another company, they did not wait list me. I immediately cancelled my account with you. I was assured my account would be cancelled. You billed me in April, now again on May first, and never bothered to even send me any thing for taking my money with out authorization. I have tried to contact yor company to get this resolved, no one has emailed me back. I Want my money back I'm going to the BBB. Veronica .
I just now received my pink package and there was no Ipsy bag inside. The bag had been slit down the side.
Report ipsy to better business bureau, if ipsy is ripping people off they need to be held accountable.
I keep getting an email regarding sharing Ipsy on Facebook to get off waiting list. I do not have a Facebook nor any other social account. Is their another way to get off the waiting list.
Hi. My name is theresa Bimck and I have gotten 75 percent through the sign up process 1000 times. Including giving my credit card number and billing address. I must have like three accounts now. Idk. I need to talk to someone to get rid of extra accounts so I only have one. And finish the process to get off the wait list. Please help me.
Hi, I registered one week ago. I received an email confirmation. I aged to pay $10 Montlhy. However, i am on a waiting list. Can you please tell me how long the waiting list is.
Did you receive my subscription? I haven't received my glam bag. Email Dinarodriguez
Omg same here i was upset when i seen a charge i hope they give me my money back and a free glam bag.
I have never received my Ipsy bag after months and changing my address in your system i have tried numerous times to get a hold of someone you just keep taking money out of my account.
I again was referred to a web site, I emailed my cancellation, and your company took another $10. 00 out of my account, I am not happy with the product you are sending me.
Ipsy does not take phone calls and tells you to send them an email. I have been emailing for three weeks and no one has responded. A company should not be able to get away without talking to their customers.
I want cancel my Ipsy make up bag today. Please cancel me today Have tried several times and you still take my money.
I have been charged three months and have not received a thing not one bag this is a rip off.
I want a full refund on my account. You charged me $110 for another year of Ipsy and I did not purchase another year.
I have tried to cancel my account three times with no response I have submitted the online request twice and sent an email address once. Never received an email or response back.
I got a email to get leopard bag for 20 Not ten minutes later it says sold out what is going with your company. I do not receive my bags on time this is getting crazy is this a real company you cant even get your customers what your offering im extremely mad.
I have not got my November nor December bag. I have sent and email and did not receive a response back. I hope leaving a message on the 18887694526 number I can get a response back. This is my so not what I was expecting when set up my account. :-(.
For some reason you have me tired to my boyfriends email. It should be Please correct. I am not even sure how you got his information. Sincerely Courtney Cleaveger
This is Jamie Sturtz. I signed up with you i thought you was only to take ten dollars off my card you took almost 600 dollars. I want to cancel please put the money back on my card that is my rent money.
Very frustrating not to be able to speak to a person. If I didn't have a computer, I would not be able to go forward.
I haven't received my tracking shipping information for my Ipsy bag this month. Please let me know why. I've been having a few problems with my email, but i also have Please give me information as to when i will receive my November Ipsy Bag. Thank you,
Hello my Name is Stephanie Paul. I usually get my Ipsy bag every month, for some reason, I do not know why I did not get my Ipsy bag for the month of November yet. I can be emailed at
Can you please cancel my membership? because for the last month, they charge me $30. 00. I thought it is supposed to be $10. 00. I can not pay. You guy suppose to send me a bill. Don't take money from my account.
Called the "customer service" number and got a voice mail stating that Ipsy doesn't have customer support. I have sent numerous e mails to Ipsy requesting for cancellation of monthly bags. They keep on coming. I have found that my "customizable" products are not customized to my needs and requests at all.
I haven't been getting my bags like I should I had to contact Ipsy last month. They sent it, I got it, but the same thing is happening again. I have yet to receive my October bag.
I have not received my bag and i have sent three emails to ipsy asking for their help and they have not replied to any of them. Ipsy says they will respond within 24 - 48 hours.
I was charged twice for ipsy this month. I need someone to help me and refund one of the amounts. Thank you.