Have Janome 300e embroidery machine. Purchased new from Hancocks fabrics. I can not get service on it because it didn't come from a licensed dealer. Machine is grinding in the base and freezes up. This is the second time it has done this. First time, sales lady at Hancocks dropped it on the counter, and said the repair man wouldn't be back for several weeks. She dropped it on the counter again. I just took it home got on the phone with several licensed dealers said they could fix it, but I would have to pay for the services because I didn't buy it from them. First place was in Temple Texas (the sew and quilt) second place was in Round Rock Texas. Every one has told me the same thing. So I have an expensive machine with a big impressive warranty, that I can not get fixed.
We just received a UPS delivery of a Janome Memory Craft 6500P sewing machine purchased from Amazon.com. It looks like it will be a good quilting machine, but my wife also needs to be able to hem pants with it. There is no information in the manual that refers to hemming pants. Is there an accessory for hemming that we can buy for this particular machine? If so, please send this information.
I have a Janome 300e. The needle is scraping on the bobbin housing and will not pull bobbin thread through. The needle is installed correctly, threaded correctly and the needle is the correct one. Need help quick.
I have Janome sewing machine. I need the manual. I could not locate the model number listed anywhere on my machine. I could download same from your website. Please let me have your email address to email the pictures. You may be able to identify and advise. Thanks
Dealer complaints. Who and Where does a customer file a complaint. Fear that a Janome dealer may be trying force customers to purchase and up grade by stating the machine is not working when it was working fine when brought into dealer just for a yearly cleaning and adjustments. Then ships machine out with in a couple of hours without approval to where ever a company Janome repair facility may be. I fear that the dealer had done something that he could not fix at his dealership after taking in a Janome sewing machine for a so called yearly clearing and ADJUSTMENT. He is listed as a authorized Janome repair dealership. NOW I DO NOT HAVE MY WORKING SEWING MACHINE AND THE DEALER WANTS OVER 300 HUNDRED DOLLARS FOR A MACHINE THAT WORKED AND WAS BROUGHT IN FOR A ADJUSTMENT AND CLEANING ONLY. Then tries to sell you higher grade units that I do not need The Model I brought in was two years old hardly used and in working order. I AM CONFUSED, .
Ph 61478768720 Charmaine
Have a Janome 15000, but no workbook. Not available in Australia. Tried two places in USA, but refuse to ship to Australia
My friend in Canada can not buy the workbook from the USA either. Hope you can make these workbook available to all owners.
I am trying to load my Janome Monogram Wizard plus to my new windows ten computer. I have the customize 11000 disc, but it says the install wizard has been interrupted and it will not install the customizes 11000. Please help.
I bought a Janome Horizon 15000 about two years ago. I finally got around to use it, but found out that the foot holder did work. It fails to hold the foot attachment. Please send me a replacement )a new foot holder please). Thanks. Lynda Johnsen 2129 Winningway st. Port Charlotte, Fl 33948.
77 426 8793I have two Janome machines. Both my 6600 and Horizon 7700 have bobbin problems. The Needle will jam into the bobbin, and break and the thread will knot up. The Case jumps out of it slot. I sew alot and have had to purchase two more bobbin cases in the last two years. Now it's doing it again. I've taking it in to be repaired professionally and each time they keep ordering me a new case. What is causing this. I check the Quilting board on line and there are numerous people with the same problem as I am having. Has this been fixed or what should I do. Been sewing for 25 years and never had this happen with a machine before. Other than that Love the Janome, but this really frustrating me.
Didn't know I would have to PAY for Janome help. What a scam. This site looks like it is actually from Janome. If it is, it is a shame you try to cheat your customers.
The feature that enables embroidery design transfers from my laptop directly to my MC12000 does not work. Every attempt causes an "communications error" to appear on the laptop. Can you assist me with the problem.
I received my machine by UPS yesterday. It was very easy to set up, thread and bobbin worked perfectly. Manual was easy to understand. I was so excited to start sewing. The machine takes one stitch and stops. The readout flashes STOP For safety purposes. I find nothing in the manual that addresses this issue. Please help.
I bought a seam guide from Martelli I think it might work for heavier pieces, but I was trying two pieces of cotton on my Janome 9700 Can you help Me?.
Not a Complaint: Just a Question: Do you have a tutorial for the Memory Craft 6600 Sewing machine? I have recently purchased this machine and would like a video to help me learn the basic steps of the machine.
I have a Janome 11000 upgraded to a SE. Something is wrong with the embroidery machine on it. When I put a cd, flash drive, or ata card in sometimes it will post the patterns,, but after embroidery one, and going to do another they are all removed from the flash drive etc. I have tried to connect my lap top,, but cannot seem to go through. This is very frustrating as I do a lot of embroidery and now cannot do it. The sewing part works fine. Please let me know how I can get this problem fixed as I have many profects to get done.
We were sewing and the serge locked up and bent. We've only used this machine for two weeks since taking out of the box. Please let me know how to get a replacement serger machine and get help, and figure out something for the inconvenience of the machine breaking while sewing.
I purchased a Janome brand new sewing machine from Hancock Fabrics in Forestville, MD in Dec of 2013. In October of this year 2014, the bobbin wasnt getting tight so I took it to get repaired and I was informed that the race, The part that holds the bobbin tight, was no good and it would cost more than the sewing machine to fix. Now my machine is still under warranty for a year. What do I do to have it fixed.