Made appointment for family portraits at JCPenny Portraits, South land Mall, Hayward CA Took family dressed up in our traditional attire, waited half hour though had an appointment as they were running late. Had pictures done by some training staff with many reshot as they were being trained by the manager which made it very difficult as I have two and three year old. Got late for our next appointment due to delays with the picture shoot and the pictures were not sharp and clear which got my wife more upset so called as we rushed out and spoke to manager who said we come for reshoot within 90 days,pictures from 1st shoot will be in the system and since I paid for full Picture CD, she will load all those pictures on the CD too. Go back 2nd time with an appointment scheduled, wait an hour, repeated camera issues, salesperson said manager would only allow one or two pictures from 1st session on the CD, asked to have someone call and 12 days, no call. Very upset so please call as soon as possible 510. 331. 4650.