I am unable to access my account for no apparent reason, i changed the password a couple of times to see if i could log on, but it didn't work as a result. Could you please get back to me as soon as possible. Thanks,
Why is it so hard to get in touch with your company? My son and I went to Minecon 2016 and our cape codes are not working. He has been bugging me non-stop to fix it and I do not have a clue. Can you send us new codes please? I can not stand him bugging me anymore. It should be easier to get in touch with someone who can help me with this, but it is not. Pleas send new codes before he drives me crazy
Scott Dritz .
Why are you use my credit card number for this game. Please give my money back. I never give permission to use my credit card for game. Right now give my money to chase credit card since June to augst month. $7. 99 each month charge. So total is$24. 00.
Hi I play minecraft PC and my gamertag is GamerDave100. Theres a wierd glicth on
my game. I have built on creative and deleted the world. I made a new world on creative and the same build showed up on it I need help getting rid of DELETED
items that COME BACK. This is serious.
Hi Mojang, I'm _Demibear 1_ and I play PE with the new update (0. 15. 0) It doesn't seem to make servers work and my best friend updated it and she can not go on her own server Was she was quiet upset about please can you sort a new update out and install working servers more texture packs, And more Please get different types of dogs Thank you Mojang for having your time reading this
a good MCPE fan
Hi my daughter has been trying to get into her minecraft account, but she is unable to. We have been trying to reset password to no avail. Her user name is themaddrummer. Please help.
I had used my credit card, for my son and made a purchase on May 31, 2016 of $26. 95 for minecraft. When he logs on to play the game, it states either he didn't purchase the game or it has been refunded. I'am showing no refund and yet my son cannot get into the game in order to play it. Can you please look into this matter for us. His name on the account is thrashNtrash44.
I purchased Minecraft on my son's computer May 30th. We have not been able to use the game though because it appears his video driver is outdated and the graphics can not be supported by his existing version. We've tried everything and had a computer tech look into it, but it doesn't look like we'll be able to update the driver. His computer is an ASUS Windows 7. It recently upgraded to Windows 10, but we were informed when he tried to play it there was an error while trying to render certain aspects of the game. Pixel Format Not Accelerated. Transaction ID is braintree:nnzbb7d Reference/Order 0e2c8eb54818a805f6a1. His name was set as Iceman76. Wondering if you have any suggestions or if we'll need to get a refund. Thank you, Beth Reed .
When I open my Minecraft launcher it says Unable to start the Minecraft Runtime Envirement. This is most likely caused by a corruption. Please try to reinstall Minecraft.
The phone number 880--etc. Does not work. Call me at PLEASE, just trying to recover my son's Minecraft account (we cannot remember his password) for his birthday which is next week. Thanks. It was under my email, I believe, listed below.
It is absolutely unconscionable that you want all this individual and personal data from us, yet you refuse to obtain, release, and/or publish a contact phone number for someone to actually get a hold of someone via a toll-free phone number. You're VERY ready, willing, and able to RECEIVE my money, but have extremely little interest in trying to ensure that my money was well-spent. The amount of mental gymnastics I've had to go through to get a user name, password, and working account has been intolerable. Absolutely ridiculous I will NOT give you my cell/phone number; YOU can give me a number where I can reach a human being at MY pleasure. NOT YOURS.
Hello I had already paid for Minecraft on the play store (on laptop) and all I had to do was install it. But I have been waiting almost two days for it to install and all it says is WORKING. Please help me. :(.
We have tried everything to make it so i do not have to play on the demowo rld nothing will work we have boulght te game three diffrent times they all say play demo. I am very angrey.
I have minecraft storymode season pass disc. Is supposed to give you episodes 2-5 free. Everything was working until episode four which is making me pay. What happened.
Hey guys I'm having a problem with my servers. I crash whenever try starting the server it says internal exception: Java. Io exception please answer this question 8177365448
Your contact number listed does not work, I have a nephew who has had his account blocked and barred for life, he is only 11 years old he doesn't know how to hack and has spent months along with money on your game.
You wont let me sign in it said that my account dose not existed and i even get emails and password changes and it never works and my mine craft wont play it mite be my computer, but still it wont let me log on ether minecraft website or the Mojang website.
i person trolled me on iphone or ipad (i don't know what device he was using) but anyway i was building untill he came in(his user name is sonic) may you bann him for a week? thanks
i need help with my skin. I have tried calling you, but you never responded, so i am writing this. I am having trouble with my skin. So i am contacting you i have a security account so i am hoping for a response i have to type in my security OK i type it all in it keeps asking me the same thing over and over again and then it says i an logged in, but i am not.
Hello, I have been banned on Mineplex for "speed hacking" in block hunt. My account is Jankster13, also may you tell me if I need to say my password, but my computer is an HP, I had no modifications on it and like it is, it's not a great computer. I have no proof to show that I was not hacking, but if you can, you can watch my screen if I play. The real problem is that I have lots of lag, so when I use the speed ax it always glitches me back and I get kicked for that, but now I got banned. I have low fps (I think that's what it's called) and I do not know if you can watch my computer screen or if you can Skype, but please, please let me know. It's the best server I think and I do not want any bad records so please help me and thank you great people for your time. I am so stupid because I now realize that this is for the Mojang service problem stuff and I do not know how to post complaints on Mineplex, but if you can help please do.
Well I was playing the game fine yesterday. But today when i go to log in it tells me that I have merged my account and need to enter the email i used to merge it. I do not recall doing this and now cannot log into my account to game out. My user name was Shillenz and I have no idea why I cant play. I would love to simply type in my user name and password like the years i have before, but no.
I just gave parental consent to my son so he could play on a friend's realm. I received an email confirmation that he now has permission as well as a receipt for a charge to my CC. Yet, when he tries to access realms, he still gets the message he needs parental consent. Please fix. His email is (If you need that to ID him).
I have been constantly trying to change my password and you guys are not sending me the e-mail with the temp password. This is the worst customer service ever...I need help immediately.
I purchased gift cards for my children for Christmas and when trying to redeem them they get an error message stating the cards have already been redeemed. Please HELP!!!
Ok so one you guys need to somehow alow us to join creative servers over WiFi and two you need to have better things like cars and you should also have a horse. I cannot join my friends creative serve to ride her roller coasters you should allow that. Also I have already lost one home and one roller coaster and that you should give us a choice between having unlimited land and limited land because last time I played this it was so easy to find everything, and now I have to keep building a new house everuytime I lose one so if you could please take my request into consideration I'd be a lot more happier using this app.
We have purchased minecraft and we are unable to access it. We have also tried with our other emails have not been able to download it. We have tried the passwords and it still doesn't work. I do not want to purchase it again, but I do want play it. Please help me figure out a solution to this problem. My account is under the email Net registered to ScottEllis. Thank you.
We bought a Minecraft card for the xbox one. When my sons attempted to redeem the card they input an incorrect email address. We have not received our final redemption code, because it was most likely sent to the incorrect email address. Please contact me at with our final redemption code. The pin number from our full game download code from the xbox store is 7019813060.
I have a Mojang account and I got a prepaid Minecraft card and i redeemed the card and downloaded Minecraft and now the game is not downloaded and i cant log into my account here is my account info. Frankenstien420 and my email is please help me. And you an Skype to explain what i need to do or email me please. My Skype name is scrillamcnilla.
12/26/14- I went to gamestop and bought a card to buy minecraft and once i got home i typed the code in, but once i was done it said that the code has already been redeem'd
I bought Minecraft for $26. 95 and unable to get the game ( only the demo). My ten year grandson cried and ow he does not want it Because he got very frustrated please credit back my account.
In title update 19 in minecraft Xbox 360 there is herobrian. And is trolling every thing I got a horse and I looked away for two seconds and it was gone. It is so creepy. Please get rid of him.
I am trying to purchase minecraft for my Granddaughter and having nothing, but problems. Keeps telling me that my credit card number is not valid, which it is? I have tried three valid credit cards and it rejects all of them. Can I call and do this over the phone?
I have not been able to play the full version of mine-craft with my son for a number of months now, i think my ID may have been stolen - I no longer have access to the full paid software.
On Playstation three Edition of Minecraft. I just got update 1. ten and it came with two new texture packs, so i bought them, but whenever I tried downloading it. It says "No content found". I even restarted my PS3 and still did not work. I tried calling the number, but it doesn't work so send an e-mail so i come to know how to do this. Thanks.
My son has been told his access to mine craft is denied until May three, 2015 for hacking. He is an 11 year old boy who, until I explained what "hacking" is, didn't have a clue what that even was. He said he has not entered anyone Else's domains. He says all he has done is summon giants. Please investigate this and communicate with me, mother, through my email at Michellelyn. or via my cell phone at . He sincerely is not aware of any wrong doing, and if he has, please enlighten us so he does not make this error again. I personally do not care anything for computer games,, but this seems to encourage imagination and he enjoys mine craft very much. It is the only game I allow him to play. Thank you. Sincerely,
I brought Minecraft for £16. 47 and when I payed it, it said that I cannot play as the servers were full and that the order was canceled, therefore they said I would get a refund, but I haven't received it yet. Can you please find out why I have not got the refund yet.
when I try to play Minecraft on the computer it wont let me because I do not remember my password and so then I type in my user name and it says it's wrong, but it is actually right because I typed in my dads email address the right way.
I keep getting an error message that says i can not register or sign up because YOU GUYS are "UP DATING" you site, and it says it won't be long. What do I do now?
I purchased minecraft game for £17. 95 and set an account on your Mojang web page. I paid for the game, but did not receive a code to access my account and play the game. Could you please respond with the code or i will close the account and ask you to refund me my monies back. I have try to contact you on many occasions with no reply. Kind regards
My Minecraft game has been crashing every time. I started it and the launcher keep on saying random things. Sometimes it says something about java run time, something about mini dump failure and a bunch of other stuff. Please help! You have made a great game. I just want to help. So, i can play it again.
I just got a $26. 95 Minecraft gift card and when i try to redeem. It keeps on telling me that it needs to verify my email and to got to my email and then follow instructions. When i go to check my email all, i get a message that says "too many recent requests" and that is it. It will not let me redeem my gift card. Please look into this issue and advice on how to resolve it. My account is lolipop121131. Do not spell it.Thank you.
My skin wont show up on any servers! i have tried logging in multiple times and still nothing. Even other computers won't show my skin. I have tried everything, but i still cannot see it. Please help.
Someone bought Minecraft. Three times used my debit card. I do not know who did it, but i want a full refund immediately. I am trying to contact someone, but there is no number. This is very frustrating for me.
I cannot log into my account, so i presume that i just forgot a letter in my password so i change it. No email to change it, but later when i did get it it sent me to the change password and changed it and it still didn't work then i tried to change my username also didn't work. So i cant get into my account and I am unhappy.
Around christmas time i received a gift card to purchase minecraft and was able to use it fine, but recently every time i try to use minecraft all i can do is play the demo and not the actual gam.
When downloading an app called minecraft multiplayer pe
I found that i could not join any other servers because of a bug.
I contacted them and told them the problem i was having.
They said it was something that was happening with your
App minecraft pe. Thanks for your time and i hope to get a response soon.
I have the game minecraft on my laptop. I downloaded the demo version on my friends laptop and now it is only letting me play the demo version on my laptop even though i have the full version of it. Please contact me and let me know how i can fix this.
Hi, we are trying to buy minecraft online (pc). We are unable to do this because it is giving us an error message and try later. What can we do to make it work.
Hello Mojang, I am from America and I am a big fan of Minecraft. I am starting to notice some problems. I bought Minecraft off of minecraft.net and played it for about three years. Today when I opened up the launcher it said play demo. I play Minecraft weekly so I do not know if that has anything to do with it. I checked online and saw that several other people are having the same problem. I hope you can fix my problem and everyone else's. Thank you your time.
Hi dear Sir/Madam,
There's a question for you:
Here is a company in China, we would like to know if we can purchse Mongjang's copyright of use in China.
We are really want to cooperate with you.
Please kindly give me a response through , thank you!