This is the same problem i am having.
My complaint, is it have never been treated, or talked to like I am just a number. Made feel like my problem with my account, does not mean a thing. I will just have to wait and nothing you can do for me. I had one of the reps asked me for both of my addresses down to the last number of my zip code and would not help me till I got the last number right. When I was on break and only had a few minutes on my lunch break to find out why my transaction had not cleared. Then fond out that I had 40 dollars in processing.
Contact federal trade commission and file complaint. Their customer service system is terrible.
I have had unbelievable problem and still not done getting 44. 00 USD unlocked on a vanilla debt card 4420--------6836. I have faxed the requested information to and four e mails to This started Sunday the 19th at 6:30 PM, waited 24 hours, called, they could not find e mail, so faxed and e mailed again, wait 24 hours, call Tue nine PM same story, e mail again Finally after after venting frustration on phone, last e mail found by Supervisor around 12:15 AM Wed. Now I am told Call back Friday. Friday? Are you kidding me? They have my e mail and my text phone why can not they communicate with me. Your phone people are great BUT YOUR SYSTEM SMELLS LIKE AN OUTHOUSE Never have been so frustrated due to a system that has such little concern for the customer. Please someone call me at Wednesday.
I Am Deaf No Help From Customer Service To Activate New Personalized MyVanilla Visa Debit Card.
Hello I Am Deaf My Phone is , I Recently got permanent personalized Visa my vanilla, I tried to Activate and Reload Cash But Can't Do I Can't Hear Fo Voice Help My User Name On Card Is Rachell Barnes, I Don't Know Any Password How Can U Help Fix This? I Will B Traveling With New Card.
There refusing to refund my money back to my card after 20 days. I showed them all the proof that I nene received the money. So why the long wait and lack of answers in getting the money back on my card. How do I get the federal government to shut this company down for fraud?.
I withdrew cash at a I'm network ATM and still was charged a fee This is obviously a error I would like the money that was deducted out back into my card.