Newport Cigarettes

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Newport Cigarettes is one of the cigarette brands of Lorillard Incororation, an well-renowned tobacco company of the United States. Newport Cigarette brand is considered the dominant player of menthol cigarettes and the second largest cigarette selling company in the United States. Previously, the Newport Cigarettes brand is owned by 'Lorillard Tobacco Company' but on 15th of July 2014, the parent company is acquired by 'Reynolds American Incorporation' in $27.4 billion.
Official Contact Number of Newport Cigarettes for General Inquiries / Support
Phone Number: +

Coming to Lorillard Incorporation

As we mentioned above, Lorillard Incorporation is known for tobacco products that mainly sells its products under two brand names such as Newport and Maverick. Apart from this, its three other brands are also very popular in the country namely Kent, True, and Old Gold brand. The whole five brands offers tobacco products in forty three different ranges of products. The production facility and headquarters of 'Lorillard Incorporation' is placed at Greensboro, North Carolina.

Introduction to Reynolds American Incorporation

Reynolds American is one of the pioneer names in the tobacco products industry which operates its business operations through its two subsidiaries namely R.J. Reynolds Tobacco Company and Lorillard Incorporation. Reynolds American is registered in New York Stock Exchange (NYSE) under the ticker symbol 'RAI' as well as also having its existence in Standard & Poor's 500.

Contact Us link of Lorillard Incorporation
After put this link on address bar, the online user can get the mailing and contact details of Lorillard Incorporation. Customer service is available during regular business hours, Monday to Friday from 8:00 AM to 5:00 PM (According to Eastern Standard Time).

About Us/Corporate information link of Lorillard Incorporation
After put this link on address bar, the online user can get the entire corporate information regarding Lorillard Incorporation.

About Us link of Reynolds American Incorporation
This link is helpful to get the information about Reynolds American Incorporation.

Newport Cigarettes Address Detail

Newport Cigarettes address is Lorillard, Inc., P.O. Box 21688 Greensboro, North Carolina 27420, United States.

Newport Cigarettes Customer Service Phone Numbers

The Customer Service Phone Number of Newport Cigarettes is + (touch to call)

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Newport Cigarettes Customer Service Phone Number Complaints and Reviews

Customer service phone female
Ms. Michele Engle TellsNov 22, 2016

Hi i have been amoking newports for 22 years. Currently i have been buying packs for over $8 a pack and i am very unhappy with the quality. The package is different. People are saying there fake, i do not believe they are fake, but why do they taste so stale? They burn different, and have a strange taste. I am more upset that they are so expensive and feel like i am getting ripped off in a way now. Are the rumors of the packaging being different "fake newports" true?.

Customer service phone male
Mr. Vishal TellsNov 20, 2016

I work in gas station. And customer they got compliant about Newport Cigarettes. Is newport pack change or is it fake cigarette going around customers they are so confused about this. So when they come in gas station if we got new pack of Newport they do not buy. Some people they just leave and some people they buy Marlboro menthol or something else. So please let me know if newport company they just change pack and they did why they change so we can explain to the customer. Thank you so much.

Customer service phone female
Ms. Terri TellsNov 19, 2016

I think that I bought a knock off brand of cigarettes from 7/11 Here in Las Vegas. These cigarettes burn faster than my usual cigarette and they Give me a headache. Please email me as soon as you receive this message. The pack on the left I believe is not real. Please contact me.

Customer service phone female
Ms. Donita Fisher TellsNov 18, 2016

My name is Donita Fisher . I have been a Newport menthol smoker for many years. During the recent months, I have noticed a change is my cigarettes. The taste has been different, I have been getting headaches during a cigarette, upset stomach and dizziness. While on social media I have seen many articles and videos about the fake Newport Cigarettes. I did some research and noticed that I have been buying these cigarettes. They are being sold at my local Family Dollar and convenience stores. I am very upset and want justice for putting an unknown substance into my body that I did not consent too. I need someone from your company to contact me as soon as possible. I will contact a lawyer regarding this. I can be reached at . -Donita.

Customer service phone male
Mr. Charles Moss TellsNov 16, 2016

With Newport change the package on the cigarettes they should put sign out at stores so people won't worry about fack Newport I. Have seen three stores an anderson, sc people bring there Newport back to the stores please put adds out so people can stop worrying.

Customer service phone female
Ms. Alicia Delvalle TellsNov 16, 2016

I'm beyond pissed right now I bought two packs of Newport Box 100s and I received the fake ones. With cigarettes being so expensive these days it's really sad that they are doing this. I bought these at the wawa in Kennett Sq Pennsylvania. This is beyond unacceptable and I would like some type of refund. I've been smoking this brand for 15 years now, after this I'm ready to just quit. Unbelievable.

Customer service phone female
Ms. Doreen TellsNov 15, 2016

Ms. Ashlee, i live down in ga, over 1800 miles away from you and we have the changed pack as well, just got the cartons in last week. I'm sure they are real as they have been changed in many states, from yours, to mi, to mo, to ky, tn, down here in ga in al. With that many states involved i doubt they are counterfeit like everyone wants to claim.

Customer service phone female
Ms. Doreen J. TellsNov 15, 2016

As a Store Manager of a convenience store in which we sell Newports, I feel you should have put out flyers or an advertisement to the general public when changing your pack. I know that seems ridiculous, but seeing as Newport hasn't changed its packaging in SOOOO many years it would have the general public acceptance vs. Everyone across half the U. S. Call them counterfeit and sales for stores decreasing. Yes, the store I work at has the new packaging where it has gold around the swoosh, has rigged packaging, the King box packs no longer say cigarettes on the bottom, even the Cartons have changed. If you have something I could print out and share that these are LEGITIMATE Cigarettes, not counterfeit, and also going into effect ACROSS the nation that would be great if you could email it to me. Thanks for your loyal years of service to your customers and great service for stores like the one I manage.

Customer service phone female
Ms. Ashlee TellsNov 14, 2016

Hey there Ashlee From Milwaukee, WI. I also heardtheywhere selling fake newports But when I asked the store they said they are switching The pack. Please let me know, I Should Just Quit, but they Get The Job Done. Trump won so He might of Bought Y'all Out To Kill Us Lmfao. Just kidding. Please let me know.

Customer service phone female
Ms. Shovonne Baxter TellsNov 14, 2016

Do you kw there are fake Newport being sold and its under your company's name so I would like to kw if you kw about it and what are you doing about are you guys fixing the problem you can Reach me at .

Customer service phone female
Ms. Connie Millsap TellsNov 12, 2016

This is more a concern. I've just bought a pack of Newport 100's in the box from the Kansas on main st. In chattanooga, tn. I've seen on the Internet were someone is counterfeiting newports. I have been a big fan of newports for over 16 years now. The packs have always looked the same. The pack I just bought doesn't look like the packs I've bought over the past 16 yrs. I'm just wanting to know if the boxs have changes here recently or are these counterfeits? I still have the pack I've smoked one out of it Imay willing to mail the pack to the company just to see if they are the real deal please contact me I'm very concerned especially after hearing people are dying. I understand that the cigarettes are already causing harm.

Customer service phone male
Mr. Tyler TellsNov 11, 2016

What's up with the different packs ? Is it a redisign thing or are they really fake ? I've spent enough money on your products to know the deal with these because the pack that does not say cigarettes on it taste like cheap tobacco that was just left over. Newport is the king of cigarettes idk why I'm not saying you did, but if you took a budget cut and now just putting bullshit in them we have the right to know because we have all been loyal customers.

Customer service phone male
Mr. Tyler TellsNov 11, 2016

There has been a lot of controversy over these two different pack of Newport 100 menthol cigarettes some people are saying that the ones that do not say cigarettes at the bottom are fake and the ones that say cigarettes on the bottom are real I would like to know why there's two different packs or if it just redesigned.

Customer service phone female
Ms. Tracy Schoben TellsNov 10, 2016

My name is Tracy Schoben and my number is 5865884455. And I bought two packs of Newport 100s from a store called Party Express in Port Huron Mi and the first pack was good, but the second pack tasted funny. I was not happy. The store said they can not refund or exchange tabbacco. Which mad me even madder.

Customer service phone female
Ms. Vanice Bowie TellsOct 13, 2016

Congratulations on ruining my life. I'm a 22 year old non smoker, however both of my parents and two older brothers are terribly addicted to your products. It is the sickest thing I have ever had to witness. All of them are in debt non graduates unlike myself. I've been forced to move back with my parents to help them financially in doing so I will not have the car I've been saving for nor will I be attending college this upcoming semester due to my family's addiction. But I know you all do not care. I would end this with stay blessed, but 9/10 of this company is going to burn in hell for what you put these people through, but I'll pray for you. AMEN.

Customer service phone female
Ms. Rosanna Lucciola TellsOct 10, 2016

Hi my name is Rosanna Lucciola and I got a coupon for five free cartons of cigarettes and i am doing the steps so I can get it and the last step will not go through I need help it would be nice if I can realy get them for free it says its for 100years for Newport please call me I would like to know if I can get it please.

Customer service phone female
Ms. Babara TellsOct 05, 2016

Barbar Lagares. I am asking why my friends all get $5 00 off two packs of newport cigaretts and I don`t get any coupons and have been smoking newports for a very long time now please send me these coupons at 2708 crestview drive york pa 17402 thank you.

Customer service phone female
Ms. Deborah Mallory TellsOct 02, 2016

I was wondering if your company is giving away free cigarettes on facebook. I received a notice and did what was asked including submitting 15 f/b names and it kept saying I did not complete. That got me thinking it was a hoax I am afraid that may have been a ploy to acquire personal information from myself and my friends. Can you clear this up for me?.

Customer service phone male
Mr. Edwin Marquez TellsSep 03, 2016


Customer service phone female
Ms. Annah Moody TellsSep 01, 2016

Your website is slow. It took five tries, and having to switch to another device (all with correct logins and password) to log onto the site. Now I am on the site, and it won't allow me to redeem my offer. When I clicked to contact Newport, it opened a new window with no options or numbers; just a green background with a link to contact Newport, with the same outcome.

Customer service phone male
Mr. Mark Beck TellsAug 20, 2016


Customer service phone male
Mr. Donovan C TellsAug 07, 2016

Hi, my name is Donovan C, I recently bought a carton of Newport non menthol 100s. In the carton every cigarette was sliced down the side. Making them no good. All (10) packs. I brought back to store and showed them they advised me to contact, Newport directly. So here I am I hope you can help because I wasted $50. 00 on them and have been a loyal customer for 20 years. I am very disappointed. Ive been searching for contact info for three days now, with no avail so I hope you can help. Thanks loyal customer 20 years. Donovan C .

Customer service phone male
Mr. Mat Kaye TellsAug 07, 2016

I discovered a cigarette in my package of Newport Red 100s that had apparently become wet at some point in its life as a cigarette. Strangely, the cigarettes next to it were perfectly fine. There was no moisture inside the pack either. Whatever it is that is on the cigarette sparkles a little when you rotate it in the light even though my guess would be that it was probably a brownish color to begin with. It's difficult to tell exactly because of the tobacco. I do not intend this as a formal complaint, I just thought you'd appreciate being informed. I tried to include photos for your benefit, but none of my photos are uploading. I can email them to you if you like. Thank you.

Customer service phone female
Ms. Yolanda Harris TellsJul 29, 2016

I'm a loyal customer of your products and I'm a single parent with a 12 year old son and I'm working Mom who in need of help with My electric bill and I have reached out to all of the government agencies and I am still have a hard time can you please help me thanks so much.

Customer service phone male
Mr. Jose Garza TellsJul 24, 2016

Hey man I'm very disappointed I just bought a cigarette pack and seven out of ten cigarettes seemed to have a green substance coming out from the filter I do not know what the hell was that, but after all these years buying new ports I've never been this disappointed in my life no picture is provided because I did not have a phone during the incident.

Customer service phone female
Ms. Chavina Ulis TellsJul 23, 2016

Hello, i am writing because i purchased a carton of newport 100 cigarrets from goldstar market, 2123 lagrange st, toledo, ohio, and i tried cigaretts from five different packs, which were all stale. I asked for a refund, but the clerk refused to refund my money. He also kept the cigaretts and asked me to leave the store immediately because i was very upset. I have been smoking (only newports)for 20 years now and have never had this problem, other than maybe from a single pack. I just want to know if there is anything your company can do to help me resolve this issue. Thank you so much, Chavina Ulis .

Customer service phone female
Ms. Sally Kauffman TellsJul 18, 2016

There is a gas station on the corner of Washtenaw and Golfside in Ann Arbor, MI that has a sign posting Newports $6 plus tax. However, they refuse to sell them at that price, nor will they take the sign down. This is false advertising. Is this something you handle?.

Customer service phone male
Mr. Isaiah TellsJul 07, 2016

Well I believe that flavor filters should be made for cigarettes such as cherry mango strawberry so that will eliminate the bad taste of smoking great possibility you will make your company grow, but remember I suggested this .

Customer service phone male
Mr. No Name TellsJun 21, 2016

I just wanted to let you know that Unity Market In Schenectady NY, 2337 Van Vranken Ave. Sch'di NY 12308. Has been selling "loosies" or loose cigarette for $. 50 a piece to all the people in Yates Village. Even minors. As long as you have $. 50 and ask for Loosies, they will give it to you. If someone comes in and ask they will deny everything, but if you call the fraud and tax evasion department and have them pull the video footage you will see. They even have their 12 year old nephew giving cigarettes to people as well, the other bad part is that they sell "crack pipes and rolled up choy boy brillo pad" and they literally have people working for them for insane amount of hours and under the table. I just thought you might wanna know.

Customer service phone female
Ms. Joann Thomas TellsJun 16, 2016

I am from New York and I was in Florida last week and I purchased two cartons of Newport 100 box cigarettes from a Walmart and they are less expensive down south. When I got home, I gave one carton to my daughter and kept one for myself, but I opened the first pack, and they tasted stale. I couldn't finish the pack and I opened another pack, and it was still the same stale taste. Since I am back in New York now, is there any way to exchange them. I have the receipt and I am willing to send the unused packs back. My phone is 5188596269, if someone could please get back to me. Thanks Joann Thomas .

Customer service phone male
Mr. Denise Erdman TellsJun 01, 2016

AWhy am I ravinf your cigarettes mor than ever beforr. aaaaaaaaaaWhat are you purrigin them now?Mmy motor functions are shutting fdownwith every puff?ayou are putting somrething in ythese cigarettes I can't even finish this complai because o f your cigs. Ayou ar poisoning me and others wih what you are putting in your cigs. I hav never craved a cig. Like I do now that I switched to your brand. It is an urge I have never felt before. WHAT IS IT?aaayou need to publish what you are puttting in your cigs.

Customer service phone male
Mr. Eric Hoover TellsApr 29, 2016

Hi my name is Eric Hoover and I bought a carton of new port menthol and I smoked a pack of them and I went ash the cig and after I did the cherry fell out and the was a long piece hair hanging from my cig so what so I would like it if you could send me a pack or tow because there was hair in at least four of the ten packs I got.

Customer service phone male
Mr. Naeem Bhatti TellsApr 17, 2016

We have opened a new location and have contacted you guys a several times, but nobody has showed up yet so please have somebody stop by as soon as possible the address is 200 north centennial street high point NC and the phone number is
Thank you.

Customer service phone male
Mr. Kevin J Mcdowell TellsApr 12, 2016

I have a problem with several venders in West Sacramento CA: they insist that the fifty cents off on the rapper of the cigarettes is already included in the scan price. They refuse to manually take fifty cents off the price. For example the Arco on Jefferson blvd charged $6. 15 for a pack clearly marked 50 cents off. They tell me it would have been 6. 65 without the coupon. What should i do when i know i am being overcharged and i am sure countless others. Thank you.

Customer service phone male
Mr. James Williams TellsFeb 27, 2016

I am switching cigarette brand after 30 yrs. The reason i am changing is because of the way you make it impossible to complete your coupon site. After completing page two of four you wont expose the "next" icon. The screen won't move down to "next". I had been getting coupons for yrs at my prior address 14115 Western, Blue Island, Il 60406. Bye.

Customer service phone female
Ms. Elisabeth Newman TellsFeb 23, 2016

I am very appalled to see that your people use a credit reporting agency to'verify someone's age. Do you really think that small of people who smoke? After I post this, I am also reporting you to the BBB, ftc, any anyone else that is pertinent in this outrage. Since when do a huge tobacco company; seemingly divided up into two names, need someone's verification from a credit reporting agency? THAT IS JUST FOWL.

Customer service phone female
Ms. Ashley Streidl TellsFeb 22, 2016

Bought a pack of cigarettes from Speedway and got down to my last couple cigarettes and this is what I pull out of a pack; a tore up cigarette with the loose Tabasco still partially in it along with tobacco still at the bottom of my pack.

Customer service phone male
Mr. Brian Grantham TellsJan 28, 2016

Camp Shelby Postal Services has received mailed material addressed to:
ID 250 133124
2490 25TH ST
This individual is no longer at Camp Shelby, and forwarding address is unavailable. Please redirect or cancel subscription.

Customer service phone female
Ms. Karissa J King TellsJan 17, 2016

I bought a carton of Newport 100's. I have never had a problem with them prior to this carton. OMG every cigarette was dried out and stale. It was the worst carton of cigarettes. I'm extremely disappointed and upset. They are very expensive and such a disappointment.

Customer service phone female
Ms. Dana Weatherman TellsDec 01, 2015

I have been a loyal Newport smoker for years now. The other day I received the strangest pack ever. The box had a rip in the bottom and the stamp was not on the seal, but the box its self. It also had been taped. What can you do? I do not want to switch brands because of some funny stuff going on.

Customer service phone female
Ms. Brandy TellsOct 28, 2015

Hello my name is Brandy Shade and I am pretty aggravated because your company who I purchase cigarettes daily had a promotion going on online that said you were giving away hundreds of cartons of new ports. I tried and tried for a long time trying to put my information in and I also went from my phone to my laptop to my regular computer trying to get it to work and it would not let me get it to go through. I would love to see if maybe there is a survey or something else i can do to maybe get what was said that I could win. I would hate to think that it was a waste of my time. Hopefully you can understand my frustration, thinking that I would actually receive something back in return for the thousands and thousands of dollars i have spent on your brand of cigarets. Please if there is anything you can do please contact me back My address is 4801 Wilkens Ave. Catonsville Maryland 21228. Thank you so much for your time; it is very much appreciated.

Customer service phone female
Ms. Roberta Padgett TellsOct 22, 2015

Just would like to say thank you for adding links on to help "smokers" such as myself easy access to sign petitions to fight for our rights as smokers I feel like myself and others who smoke get bullied by all of the anti smoking laws We are treated like the smelly dirty kids of the class at restaurants, bars, hospitals, parks, stores, pretty much every public place I go I live in upstate NY thanks to all of these anti smoking campaigns and judged unfairly, denied being able to rent several nice homes because I am a smoker, forced to stand out in the freezing cold is not enough anymore for most places anymore, now they aren't satisfied that they can not smell us smoking anymore, but just to be bullies they do not want to look at us smoking anymore either I can guarantee NY state is LOVING the tax dollars they get from us dirty kids I have been smoking newports for 20 years and I pay $10. 11 a pack.

Customer service phone male
Mr. Scott Tesch TellsOct 16, 2015

I purchased Newport non menthol from family dollar and they were all crushed. No returns on any tobacco products. I need replacement carton. Newport reds are my one cigarette. Scott Tesch . 118 WEST PRARIE STREET 1A, SHAWANO, WI 54166.

Customer service phone female
Ms. Patricia Stuart TellsOct 07, 2015

I just need to let someone know j been smoking for many years and I have always smoked Newport I have been on the mailing list I enter sweepstakes also I have also never seen what I have seen The two packs of cigarettes I just bought both only had half the tobacco In the tubes I have never seen such a thing Though I should let someone know .

Customer service phone female
Ms. Sheila Stewart TellsSep 19, 2015

I purchased a pack of Newport light 100's and one of the cigarettes filter paper was torn and defective. I've been a smoker for over 20 yrs and never seen anything like this. I'd like a refund on my pack of cigarettes or a coupon. Thank you.

Customer service phone female
Ms. Krystal Harris TellsSep 14, 2015

Im from Beaumont Texas and I was trying to let someone no that it's a lot of stores that are not honoring the $0. 50 off that is on the pack of the new ports and I'm pretty sure there collecting the money from the consumer and I just do not think it's right.

Customer service phone male
Mr. Marc Herrera TellsSep 09, 2015

Your stupid fucken ciggerat made me sick. Bumb black bitch chain smoking her menthol well we were car pooling to work. Your shit made me sick. You mother fuckers suck. I am sick cause of your punk ass shit.

Customer service phone female
Ms. Denice Reed TellsSep 01, 2015

I live in Los Angeles and many of our smoke shop sell Newport brand. My complaint is that when you send out special offer for instance 50cent off. These store still sell them at regularly price. When I question them as to why I do not receive the 50cent off the answer is the same" We do not go by that offer because we already sell them for less", which is not true most shop sell them for $6. 00. What can I do or what can be done?.

Customer service phone female
Ms. Keynia TellsAug 31, 2015

I am a very upset customer Newport is the inly cigarette brand that I like to purchase and this is the third time I have brought a carton of cigarettes and more than two packs are stale I would hate to have to switch brand, but I will if this problem can not be solved.

Customer service phone female
Ms. Teresa Moorefield TellsAug 03, 2015

My name is Teresa, This is not a complaint, I was wondering why can not yall sell ten cigarettes for people who has little money, I remember when yall gave out samples and it was good, So is it possible?.

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