Someone has hacked into my profile (luvthe1urwith) and has changed my password. I can not reset password do to and old email address I may have used. I tried my other emails, but to know avail. I can view it my profile said my location is Springfield, Illinois. I DO NOT LIVE THERE. It should say Inman, SC. My phone number is 864-590-xxxx. If you can PLEASE delete my account ASAP that has been hacked Thanks
I seem to have massive issues logging into my profile. A friend told me our conversation was deleted and my profile has been removed
Is the site down
as I cant get my password reset
as i am still waiting for the reset link 24hrs later. Please assist
A client of mine's account was hacked and email and password changed along with some of the profile details. Mrdunoon was the account. I have tried email (10 times) and calling (which doesn't work) and local number which tells you to email. Regardless I created a new account for my client mrdad1947 and it worked for a few days, but now his IP is blocked by POF so cannot login. Can you delete the mrdunoon account please and unblock his IP for the mrdad1947 account.
There is a man on your website using the screen name WANTLOVE213 posing as a CIA agent working for the DOD and scamming women. He is claiming that he lives in CA. He has stolen his photos from a man who lives in Berlin German by the name Lutz Schweigel. The man using the screen name WANTLOVE213 goes by the name Victor and tells people that his name us Wale Tosin Victor. He tried scamming me. I have filed a report with the police department. He is scamming more women on line and it is my concern that he will continue to do so without your help. He has set up a fake facebook page with this fake identity. Please help in stopping him. I am currently working with the authorities to locate the people behind this scam. If you have any questions I can be reached at or
Melissa Emerson .
I get an email saying I have messages
I go to the site and put my password in and a note pops up that says it is wrong
Put in my email and we will send you a email. I have tried this and nothing happens. What is wrong?.
Hi, I just posted a request to have a thread deleted, because I think someone I know might be on there and do not want them and others to see it linked to my profile. I forgot to tell you which thread. My username is LJane_6. The thread is in "Health and Wellness" and is called "feeling depressed and regretful. " Thanks.
Hi, I posted a thread in the forums tonight which I wish to have deleted. It contains too much personal information, and I'm worried because I think someone I know might be on there, and I do not want them to see it. Please help.
I have sent two emails and have not heard back from you. I was a user on your site and all of a sudden yesterday, I could not login. I did not change my user ID or my password. Your site then instructed me to reset my password. I can not do that because now your site is telling me that my email is invalid because its already in use by someone. That someone is me. I haven't received any response from your site either in my inbox, spam or trash files. I've tried calling your site, but the 1-800 number doesn't work and with the 604 number, you do not take messages. I have no clue on how to resolve this issue because there is no way to get a hold of your company. My user name on your site is sleepless in the suburbs. My email address is HELP.
POf will not let me login or reset my password. I tried emailing the , but received a generic response that didn't help. I tired calling the phone number, left a message, but received no response. I'm at a loss as to what to do next. It all started this morning with POF notifications going crazy - in three hrs I received 78 message. Seems a little odd to me. And I cant even go into the site to check it.
Hi, my name is Josephine and I was a member til last last year. I've recently had an auto payment made from my Paypal account made on 26 September 2016. I have closed my account and no longer a member so why would you take my payment. Please arrange for it to be refuned. I'm very disappointed that this would happen. It stands to reason that when I close my account I would no longer have any further dealings with you. Josephine
Hello pof is it possible to have my photos from been revoked so I can delete the two naughty images that a woman asked me to sent to her. So I can have a photo on my profile please so people can see what I look like and I sincerely apologize for doing that
Jeff )Founder Of POF)
You sure like to bragg about your successes However, you hold little or no regard for your customers Your customer service is a true joke and just a large run you around loop. I have painstakingly followed every step and contacted every phone number. Only to get the same run around. Jay.
G'day, i created two accounts yesterday, profile'' password ect:: both account's when trying to log back in'' the password's i created were not recognised, there for, i cant access my acount's, to edit or delete,
they are as follows, Rocklobster56 and Flounderzz can you please delete these profile's, for me'' as I am unable to access either, because the password i used, doesnt work, i've tried to email you,, but they all come back. I've reported this to the local government agency, consumer affairs, please look up my profiles and remove them from your site, two different email addresses, thank you.
Someone has put my email address on their account for PreciousPam818. I did a pw reset and tried to delete the account. However it is still active. I am receiving a ton of emails of possibilities that I am not looking for. Can you help me please.
I cant get into my account. It says the user name or password is wrong, try to reset it b its not sending me the link to do so. I was on here befor for like three years the same thing happen. I deleted that acount awhile ago thought I would give it a try again now have a new account and its doing the same thing is happen, I've done nothing to have my account deleted PLEASE FIX IT. I would like it back as soon as possible PLEASE, My user name is GoNanaGo.
I joined pof on the 22/09/16 and paid £81. 40 for my membership. I joined because I believed that I would be able to send/receive offline photos though messaging. I was wrong and also found out that this service is reserved for females only. I understand logically why you do this however it is still sexist
I was unhappy with the service you provide and immediately sent a cancellation and refund request on the 22/08/16 (the same day). As I had not used the service for more than 30 minutes I expected the refund to happen without a problem. It is now the 16/09/2016. I have not received any communication from you. As far as I am aware I am still a member
I would like to formally request cancellation and a refund please.
I have a complaint, that someone by the name of Tracy has been hacking into my account, she's been sending emails to a bunch of men using my profile name and photos, I do not know who this Tracy is and how this could be happening What can I do about this?.
I'm in Istanbul Turkey, trying everyday to open account with Plenty of Fish, but all the sign up attempt I have made always tell me that the username have been chosen or contain character that is not allowed, I even have the Pof App on my Android phone, but the same issue. Please can someone help me out with solutions to solving this problem, my phone number and email address, +
On thursday August8th i decided to upgrade my pof account for 12 months at the listed cost of £6. 78 per month, which i thought would be affordable to me. Shortly afterwards i checked my bank account and was alarmed to see that pof had taken £81. 40. This is not what i signed up for and i can not afford. I have avoided using the upgraded account on purpose and i will only use the upgraded account if i am refunded £74. 62 which would leave pof £6. 78 and then i will happily continue with paying £6. 78 for the full 12 months. Otherwise could you refund the full £81. 40 and i will close the account. Thanks, yours faithfully Mr K. J. Bromfield.
-+1 I'm complaining about renewal about my account last year I stop in your site due I'm
Not capable in your site because I have brain canser I under the medication and I seen you collect the renewal payment and I'm surprise. Can I refund the money the payment number MM T91 GX475 Mayumi my name in id.
I was on POF today and now It says I have the wrong sign on info and that my email doesn't show up to reset my password My User name is TJM859 AND MY PSWD IS change123. My email is And has been the whole time. Please call me as soon as possible .
My husband and I are divorcing he has had several accounts. And has been accused by my five year old daughter of touching her. He is registered through children services. He creates accounts and it trying to get girls and is trying to get their snapchat accounts and also trying to get them to send them adult pictures with their inside dogs if they have any. I have seen the messages and there are lots and lots he deletes the account and in a few months makes another. He has two last names as so do I when I married him his full name is Andrew Blake Collins Durham. He could go by Andrew Collins, Andrew Durham, Andy Collins, Andy Durham. He lives in Savannah Tennessee and works for Marquette transportation in Paducah Kentucky. He has been married the entire time and is currently still married we are in the middle of a bad divorce. I suggest he never be allowed to have a account again to make this a safe dating site. I believe he is a pedofile.
This email is being sent in regards to my personal pictures that are being used on this POF website without my consent and or knowledge. The name of the account using my pictures is Russie3456. This upsetting event has been a source of stress, and disruption to my personal life and I will not stand for the slander or disrespect to my privacy and character. Upon speaking to some peers we have reviewed your site and found many of our personal pictures as profiles which was not created by us. I am expecting to hear from your customer service department regarding this matter very soon as well as deleting my picture and that profile. Failure to respond to me will result in myself taking further action such as reporting you to the BBB, and seeking legal action against your company. Again the name of this fake profile is Russie3456.
I was contacted by one of POF's subscribers. I met him yesterday outside in a park and he seemed a little odd and secretive. Unfortunately, I gave him my email address and he sent me a very inappropriate message. I thing that he should be blocked from your site. His POF name is: dr__montreal88
I was not aware that the rules said no explicit photos and so i lost my uploading privileges. So now now my profile sucks. U could have at least gave a warning, or a notice of my violation first. It was not more than two days since i upgraded my membership. I am seriously fucking mad. That was my last 38 dollars, which i was to spend it on bus transportation to take me to school daily. But i am lonely and desperate for companionship, now i have no way to school, no money, and i am still all alone in this cruel world. Just know that i am going to commit suicide, and in my suicide note i am going to make it clear that it was your site that i trusted, but instead you left me busted, and iT will BE all on facebook for the people, as well as the MEDIA TO KNOW WHAT YOU DO TO PEOPLE VULNERABILITY.
I believe my account has malicious activity going on, hacked, my profile is wildbill644, apparently there is another profile on the site the same as mine, but without pictures, it seems now that my phone has been hacked into also and wont work anymore, please please help, do I have to delete my profile and start over. thanks please call with answers at . Thanks ~Bill.
Someone has been using my stolen credit card for a purchase of some kind something and wasn't me made a account with my phone and used my credit card for 81$purchase it's not me and I need to STOP it to be refunded 81. 00 purchase could I get in touch with someone to help me in the matter.
I am writing this message to inquire as to why I cannot log into my account. Furthermore, I have sent several email requests to reset my password and have received no response. My username and password worked earlier, and when switching from looking at matches in my city to the my matches tab, it logged me out. I have received 11 messages from members that I cannot respond to until this issue is resolved. Could you please inform me of what is going on, and how long it will take to fix it. I do not wish to have to recreate my profile again.
mobile number. Hi my name is Jon and I have had a POF account for three yrs and it was working fine and now I can not log in and I am using correct user ID and pw. So, I made a new one and was able to login and use it for that day, but as soon as I log out I can not get back in again. Same issue. Please contact me.
Hi. I created a profile last night and I tried logging in this morning and it say my profile is missing and I need to create another profile. This is the second time this had happened to me the first time I paid for the site and i could nit find my profile the following day. Please help. Thank you. Joy.
Hello, my name is Steve Hennaman username stevehman or email I can not log into my POF acct. It won't accept my password and I didn't change it. Can you help me figure this out? THX My phone is .
The system won't allow me to edit my profile. It was written when I had cancer, and I'm OK now. I keep getting letters of sympathy and condolence not dates How do I change my profile? Do I have to delete myself out of your system and start over? Or can you now not edit your profile unless you upgrade first? POF hasn't done much for me maybe three dates all told.
I forgot my password and everytime I put in my e-mail to receive instructions or for POF to give me a new password, nothing arrives? Is there something wrong with the system that's not recognizing my e-mail address? It's the only one I have. Thank you
Ms Dale Dundas.
I'm hoping you can help me. I cancelled and deleted my account with POF over two months ago, but money has been taken from my account for a further three months subscription. I deleted my profile and understood I wouldn't be charged again, I am not happy at all.
I am unable to edit my profile. To read the existing profile I'm someone going into a journey thrpogh cancer. Been through it and came out OK. Someone messaged me about it and much to my surprise, my old profile is still up I've tried five times now, rewrote it every time and it will not save the changes. I'm feeling better and am gettinterested in women again. Help.
My pic name is Quavokeyz and I can not log in and wen I was my messages would not send please delete ny account and send my and reply I'm very angry about this and do not want to take it to any legal matter due to bogus service thanks have a nice day.
I have tried on numerous occasions to cancel my subscription without having to deactivate my account. I have been trying for a week yesterday my bank account was automatically debited and again I have been charged to extend my subscription. I do want to stay on POF just not as a paying subscriber. Please refund my bank account. Your process to cancel a subscription needs to be reevaluated obvisiously it is not user friendly. My cell is . My user name is Dawn_Marie14.
I canèt sign in, it says that my password is incorrect. When I request an email with the instructions how to change it, nothing happens. No emails Itès beed like that for days, and this happened when I paid the membership for a year. Now I am a member, but I cant access my account.
I paid for a one off three month upgrade to see if my sent messages had been read. I have now been billed again with NO authorization. Please reimburse me and ensure you do not bill me again. How do I shut my account down. The option on the phone does NOTHING. My user name is cowries and I am in Perth Australia.
I got off your site because you have no respect for peoples privacy I did a search of just my first name and city what shows up, but my user name and photo on pof and it says want to see full profile click here. That is total crap and I wish I could sue your butts.
I needs refund amount as i have been permanently deleted my Account from POF. Below are my details
Date of the amount taken: 5/27/2016
Amount taken: 81. 40
Last four digit of my card number is 9080
POF ID used: Sakthi 87
Please let me know if you any further details required
I received an email to verify my account, I have never created an account with yourselves and think this could be malicious as I've just came out of a 20 year long relationship. I haven't verified or viewed the account and would like to have it deleted
Regards, Jason Macleod .
My profile has been deleted for no reason. I've tried getting in one day only to get a message that my password was wrong. I tried making a new profile only to have it deleted within 24 hours. POF won't let me back on. I have done nothing wrong to be banned from the site. My profile name is browneyedgurl_1970. I tried emailing customer care, but only received a generic email telling me they can not answer every email. Ha Useless. Please reactivate my profile. I haven't done anything to deserve this. My email should be in your files.
Yes, I purchased two month subscription for 38. 70. I believed it to be a one time fee. I was just harged on my card two more months. I want my card credited the money back as soon as possible. I did not ask for two more months. Thank you AM.
Hello I have not been on my account for a while. Pof doesn't seem to recognise my email account that I originally signed up with :
It recognises that my username has already been taken. Annederby30. I
Not getting emails or notifications. It's like I've been wiped. Please help me get back on pof. Thank you
Please try this email
meloury. Teresa. Vic. Gov. Au.
I was wondering is there anyway you guys would be able to delete a profile on your own. My friend said to me for the longest he's been deleting his, but he still gets emails, but I do not think that. He's already in a relationship and he shouldn't be betraying her like that. I just want my buddy to do better; he has a good lady already and he knows that. He doesn't belong there, just curious if you guys can do that. It's sickening that some men actually be lying to their ladies who they claim to love all for some lady that's up to no good.
I've been trying to log in to my POF account without success, supposedly my email address in not valid, can not imagine what happened be because is I get email all the time. Also I heard from couple of people that they can' access my profile. Very strange. My Log name is Autumn Romance and hope you'll resolve the problem
I need acuse to the conversation between LilCuteness an meetnewpeople902 this is a police matter. He has been harassing me asking me to sell me self an pictures an much more then threatened me when i kept saying no i am not interested he has taking this matter over the top which has made me make it into a police matter. I need these messages for the police so this can be dealt with properly. Please an thank
HE BROUGHT MY YEAR OLD INTO IT because i said no i do not have sex for money or drugs an told him to leave me alone an has threatened me.
I have a free membership to POF and I am wondering about the UPGRADE?
do THE $$$ amounts listed come out of the Visa account used on a MONTHLY BASIS or is it a ONE TIME FEE.
Please advise so I can UPGRADE my POF membership?
On Friday you took 38. 70 out of my account 2/5/2016, I cancelled my account the same day, what gives you the right to take out money when I cancelled I want my 38. 70 put back in my account my name is Robert Ryan I was known as bobbys46, phone number is address 4235 richmere dr. New port richey florida 34652, credit card last four numbers 8933 email Not a happy man right now.