My name is Wilfredo Gonzalez and I have rented your Storage location in several occasions My Storage location was broken into a while back. Your Perfect Solution Insurance Carrier does not seem to be so perfect They give two different agents with same number then they give two fake e-mails. Most of the valuable things were stolen. But, I owe $155. 00 and I do not feel is fair to pay to get my few things out of storage considering I paid my insurance fee in good faithfulness. Can you allow me just to get my few things out and waive the fee.
My name is Khalisha Matthews i opened a storage on may 31 2015 moved out June one 2015 my credit card was charged 200 dollars for the one day i called and asked is there anyway i can get half of my money i was told no i do not understand i wasn't in there 30 days.
An unauthorized person was allowed to put a lock on my unit. Even though i filled out a form to not allow anyone access. I was told this was done as a courtesy, but to who??! Now i can not get in MY storage unit. Who allows an unauthorized person to lock someone elses unit?? Why was an ID not requested to confirm who the person entering is?! Now I am locked out of the unit I paid for. This happened at Public Storage in Pasadena - 511 s. Fair oaks.
Been lied to and manupliated from the first day...had to move after just two months. Due to water damage that i was lied to about from the beginning....had to purchase your locks and required insurance...which isnt gonna pay for my damaged property because i have no reciepts....all around a terrible experience that i plan to make known to anyone who is online or within earshot...
I have had alot of storage units in my life...this experience that with your company is the absolute worst i have ever seen
...no customer service at all....witnessed skunks on property on night....i informed office...she just said "i do not doubt it..no tellin what you will see around here.."
I HAVE LOST ALL MY PERSONAL POSSESIONS DUE TO WATER DAMAGE
....NOT THAT THE INSURANCE WILL COVER ...IT SUCKS TOO...never again...never ever have i seen such lack of concern