I have been using Rimmel Volume Colorist mascara for five weeks. It is supposed to be making my lashes naturally darker within a couple weeks time. It has not done this at all. They are the same. I would like a refund for this purchase. They are not even slightly darker. Please send me a refund. Thank you. Shelley Modlin .
I just want to say that I love your products. I mostly use your mascaras, foundations, and brushes, they are always my go to product. The mascaras are never flaky, like other mascaras that I have tried. The foundation that I use is the right amount of dewy, along with the brushes they all go together so perfectly. I always buy your brand because I know I can always count on an excellence performance. I always get compliments on my makeup, thanks to your brand. So thank you I have become such a loyal customer and fan of your company. I would love to try more of your products. Could you please send me some samples of your products? They would be greatly appreciated. Thank you ???-LIZ.
Hi, I have been using the volume lash tint for over two months now and sorry to say it just does not work, its not even a good mascara, will be going back to my old brands. Disappointing because the concept was a great idea.
Hi please tell me why you have stopped making my favourite colour lipstick kasbah 111. And 276 kasbah can you please tell were I can buy from.
I bought your in shower false tan yesterday, and as it was on offer, decided to get 2. I've woke this morning with patches on my arms, legs and back from the first application. I am hugely disappointed as I have two tubes of the stuff.
Hi,wanting to replace staymatt, foundation with cucumber cotton and cham0mile which was on the market quite a few years ago but seems to be unaviable now .I found it to be the best for my skin and wondering if it will be avaiable again.looking for a foundation thats not heavy on the skin thanks
I have recently brought your new gel nail polish and top coat which you state lasts for 14 days. I wish to say that it chips after two days and then starts to peel off. Tried this twice and my niece also and feel very disappointed with this product. I have brought other cheaper ordinary nail polishes which have stayed on longer. Feeling very disappointed.
I purchased your news mascara
Scandalous eyes which you can take off with warm water. I am very disappointed with this mascara. It smudges and doesn't look very good. I have bought lots of rimmel mascara over the years and this one is the worst one I have bought. Considering they are not cheap. I do not expect them to smudge. Look forward to hearing from. You.
I am a frequent user of Rimmel London and they are my go-to make up brand so when choosing an eye liner my first choice was Rimmel. I chose the "SCANDALEYES" precision liner as I wanted a finer line. However after only one use of this it has become bitty and I am unable to get a fine line as it is practically falling apart and the fraying pieces are causing an uneven line. I bought this from a store in Manchester Arndale whilst on a day out and I am extremely disappointed. Will not be buying this product again.
I recently purchased the Exaggerate full color lip liner in ''UNDER MY SPELL''. It has such a bad chemical odor that I can not use it. It smells like formaldehyde or something. In any case it makes me sick to smell it and I am mailing it to you. Disappointed in the product, you should probably look into it.
I started using your product rimmel matte foundation about six months ago. I loved it at first, such good coverage and didn't need much product. Well. After three weeks into using it and I got little bumps all over my chin and jaw line. I've never had this issue before and five months later I'm still trying to get rid of these bumps. I've spent hundreds of dollars on skin care to try and get rid of them and I can not get rid of them for the life of me. I guess that's what I get for using cheap product. I will never use a rimmel product again. It is so absolutely frustrating trying to get rid of these bumps and spending hundreds of dollars. I'm wondering what you can do for me? Because of your products I've spent over 500$ in skin care and I am absolutely disgusted that your product did this to my face. Hope there's something your company can do to show me that you stand behind your product.
I LOVE your SCANDAL EYES eye shadow stick. But i have no idea how to sharpen it, seeing as the exterior seems to be plastic, and it doesn't turn to reveal more pen, either. Please help.
I have a question about the Rimmel Scandaleyes Eyeshadow that I have been using for a few years and I really love it. My question is this: when you get to the end of the eyeshadow, is there a way to sharpen or twist the stick to advance more shadow? When my last one wore down, I dug down into the stick with a toothpick and quite a lot came out. Thank you for your help.
Hi, I use your Moisture Renew lipstick 207 and have for several years. I have not found another product (even at Nordstrom) with the same 'moisture quality'. However, over the past six months, each tube has resulted in a breakage at the base of the lipstick. I searched an address to send a couple samples to your Quality Department to look into the issue. I also wanted some direction because I would like to continue to use the product. I was unable to find an address. When I happened to see this field to send a message, I took advantage of it. Please let me know if you would like to receive the defective samples and what you think about my experience. Thank you very much. Warm regards,
Marguerite Kleinedler, USA
Regarding scandal eyes eyeliner bad product cant sharpen this pencil middle to soft it just crumbles when you try and sharpen it my partner is an engineer tried to sharpen it with a new blade it sll crumbled away i would have thought you tested this product total waste of money i bought three and two sharpeners yours incerly Ann Jervis .
I love your provocalips 16 hr kiss proof lip colour. However, I always run out of the step two clear gloss way before I run out of the color. Actually, I have never run out of the colour due to I have to purchase more due to not enough of the step 2. Is the step two, glear sealing gloss available separately?
I purchased Scandal Eyes Show Off mascara last week on May 15th, when I opened it up the brush and mascara was dry. I put some of the mascara on my finger and felt old and it doesn't go on my eyelashes very well. I've been wearing mascara for years and know what old mascara looks like. Unfortunately I threw away the receipt not thinking that I would have to return it. CVS pharmacy's policy is that makeup can not be returned without a receipt and was told to contact Rimmel. I paid $8 for it, was on sale. Not sure if I can get a refund, gift card or some kind of reimbursement? Thank you.
Very disappointed with purchase of gel nail polish product states will last up to 14days, but has chipped after 2days
will be taking it back to boots for refund as does not do whot it says.
I have used Rimmel Professional Eyebrow Pencils for years. Several years ago I complained that the lead was constantly breaking off in the sharpener. Since, this happens occasionally, but lately it is every pencil. I have spent at least $20 lately on pencils that have been pretty much a complete waste, because of lead breakage in the sharpener. I have tried various kinds of sharpeners. I have two samples of constantly breaking pencils and the sharpener that I was using and would be happy to mail them to you. I really like these when they work, but get furious when I keep wasting my money. Don't know if it matters, but I use Hazel 002. I tried to post a photo, but not sure it took.
My company is interested in becoming a distrdistributor in Ghana. Would appreciate if you can get back to me with all necessary requirements. Thank you.
I used to love all the Rimmel products, the last year or so i have backed way off the most disappointing being my last and final purchase of your products. The wonder'lash mascara is the worst mascara i have ever used. So disappointed in your products. Thank you for letting me tell you.
I bought exaggerate eye definer waterproof 10hr wear retractable 1/24/16 I have only used three times and the top will not turn so more can come out I have tried twisting the bottom of eyeliner and also the top where it shows on package. Please help thanks .
Hi. I bought a scandel eyes liner. But it was dry and hard. When I complained to the vendor. They said that they would pass it on to you. But till date there has been no response from anyone. I thought that when you buy a reputed company stuff then there should be some customer satisfaction too.
Hello, I have purchase Rimmel Blusher from Doha Qatar. Soon after I bought it it got broke. Very disappointed as I was very keen to buy Rimmel product when I came Doha. But, now after this experience I cant think of buying Rimmel products nor will recommend anyone for this brand.
Good day, I have a complaint regarding the Rimmel London lasting finish foundation. I had bought this on the 1st of November. I used it and noticed that the product is strangely thick. It does not smeer properly on my skin. Its like thick paste. I am disappointing with the foundation as I can not even blend it properly onto my skin. I can not seem to see an expiry date on the bottle as well. Please solve my problem as I feel I have wasted my money. I will not buy or recommend this brand again. Priya - 0846612100 Thank you.
Hi there, I'm a Rimmell customer since long time, but I am a Muslim and i am confused that is your cosmetic contain any ingredient derived from animal or gelatin? or is suitable for vegetarians?.
I bought volume max 14 times Volume Mascara 2days ago and when I opened it it is extremely dry and clumpyclumpy. The store won't take it back or exchange it.
I have been using Rimmel London's Natural Bronze Waterproof Bronzing Powder SPF for years and love the product. However, the clear plastic lid has been cracking around the edges and breaking off and therefore not protecting the product. This has happened with at least three I have bought with the last few years and is therefore not a batch error. I am unable to transport the item in my make up bag as the product becomes loose and goes everywhere. I do not want to buy another brand as I love the product, but are getting very frustrated with the packaging.
I always buy rimmel 24 hourstay lipstick and it is very good. Yesterday I bought Rimmel apoclytic-lips lipstick it is awful. It comes off within minutes, and has dry my lips. I will never buy it again. I would like a refund.
I bought some stay matte liquid mousse foundation and had a reaction to it. It caused burning under my eyes and immediately cause me to look like I had 80 year old wrinkles under my eyes. I had to put tons of lotion around my eyes to get rid of the creases and still almost 24 hrs later have shells fire under my eyes. I tried to return to the store and they said they could not return the product because I had used it. So I now have make up that I can not use. Is there anything you can do to at least get me my money back?
Not a Complaint, actually disappointed that a product that i have been using for quite awhile has it seems been discontinued. I looked in several local CVS Stores, and was told by management, it was indeed discontinued. I am looking for the :Fix and Perfect Primer, which states that it smooths skin, and minimizes pores. It is the best product out there as far as Primers go and i just love it. It is one fl ounce and the number i use is 001. Any suggestions. I am not sure if it is discontinued, but if it is, can some representative possibly send some samples. Thanks.
No complaint, just want to attempt to get some coupons for next time I buy Rimmel cosmetics. Can you please send them or give me toll free or other number to call for these. Many thanks.
Hello, I use the nailb polish, the color was blue, when I try to remove it, my hands was missy and nails still bule. Was first time to use this brand and I work with us army in Afghanistan, that was a bad experience.
Last Xmas I purchased your 'space dust'nail varnish 006. I was so impressed on how easy it was to apply and it looked fabulous for the party season. So this year I looked for some more, but could only find 'precious stones' range, I bought 001 diamond dust, this was not as successful as the 006, it chipped and came off easy, but when I wanted to remove it completely it took a lot of remover and rubbing Very disappointing as now I have one bottle which is only fit for the bin and another which has run out and I cant replace. I purchase all your nail varnishes and eye make-up, this is first time ive had to complain in many years of using your products, but thought this a valid complaint. Yours disappointedS Nicholls.
I purchased a Rimmel Lycra lash extender 001 black mascara and when i opened it, it was totally dry. the number on the bottom is 7339.
I have been using your Rimmel eye brow pencils for a very long time. Recently I bought three of them and all of them broke every time.I sharpened them. I'm afraid to buy anymore It's gettingcostly. But they are the only pencils that work for meBecause I have no eyebrows and your pencils look mote Natural and the black brown color matches my hair perfectly. Please look into this. Debby Kownacki .