Dear Customer Services
Can you please kindly email me the app file for Karaoke King App so I can install in my TVpad 4. Thank you so much for your help in advance.
I have upgraded to TV Pad four from older version last year. I have experienced server problem now. Please advise. Thank you.
My name is Nina . I was a loyal customer of tvpad with tvpad2 and tvpad3. I bought tvpad3 early 2015 (over CAD $200) and it had not worked since November 2015. Recently I heard from my friend that his tvpad4 got back to work. I am wondering if I can get my tvpad3 get back to work. Please llet me know what I need to do. Thanks,
I brought a tvpad4 last year, and this box is not working, I can turn the machine on, but I cannot go to the main page, can you please help?.
I have a TVPad-2, bought from Amazon.com in three years ago. But it doesn't work for almost one year. Do you have any method to solve this problem? Pleas email me if you have any idea. Thanks, .
Since last Friday (Feb 26. 2016) all apps on my tvpad are gone. When testing network, it shows connecting Server failure with Error code-1. My tvpad shows Android 4. 4. two, System version 5. 060, Model M418_D1xxx, MAC address ac867e0a8fle. I am in California. Since a year ago I have a few friends bought the latest tvpad with my recommendations. I really feel sorry if they cannot watch Chinese channels anymore. Please help.
I'm also having the similar issue as yours. I hope the admin tech for tvpad could fix the issue as soon as possible.
We wish to record a Cantonese cooking TV series before they are removed. Please advise if we are able to record through a PC with Windows 10. Thanks
Horrible experience, I asked for refund since Nov 2015, Company keep is keep telling me refund already success, but till today, money is not refund to my account yet. Can't believe.
It's 0011 8522-1349910. That doesn't work either. This completely is a rip off, and has completely shut down. Nothing connects to them, not even this.
This kind of fuckin bullshit. A complete fucking rip-off. Buy it for $300, and works for a month, before having a download speed of 4kb/s. Don't even fucking bother. The international phone number doesn't connect, invalid email address, and it's address is only Hong Kong. No specific building. Even my iPhone four is better than this stupid ass, ripped off tvpad. I have a photo of the middle finger, to signify my feelings against the tvpad.
Tvpad4 is not connect at all what is the problem can you please fix the problem.
I am a resident of Houston, TX. My neighbor said her husband reset something and it is now working. Do You know what this is about?.
TV Pad is not working for a week. No TVB program repeat. When can you fixed the problem ? Recently tvpad service is not v reliable. Is that another way to get a direct answer from customer service ?.
I am is southern California area and purchased Tvpad4 on Oct 17, 2015 under the Tvpad3 exchange program. Order number CN061023488, Total payment was $196. 00 USDTvpad4 MAC:AC867E0BE13FAfter I received it, Tvpad4 is just not working like your advertisement mentioned. And I have been complaining, but there is no customer service and support to respond me. I request a full refund immediately and please let me know how can I return the product. Your customerSosol Lau .
Japanese NIJI is not working in Sydney. The message says 'User Does Not Exists'As Mr. Jh says in Complaints box below, TVpad support email address is also invalid.
I am in Sydney. We have an error to say 'User Does Not Exist'This is the second time to see the problem. As directed by customer service before, I did two things to solve the problem. I cut off the power and restarted the TVPad, and removed the TF card and inserted it again, but both did not work this time. As Mr. Jh says in the complaints box, the TVpad support email address is not valid.
Hi I have bought TVPad four recently, but I can not access to most of the channel now. Don't know what is going on.
Hi, the HK shows is not working. The TVpad support email is not working/invalid. What happened to TVPad? They are all disappeared. May be clean up by Police. Crap.
I AM IN CALIFORNIA, PURCHASED TVPAD4 JUST ten DAYS BUT IT IS NOT WORKING AT ALL. PLEASE RESPOND.
M121s. User does not exist message. I can not access any apps for over two weeks. This is so frustrating.
To customer service, Recently I have encountered problem of your TVpad service. I have done all the network tests and it shows normal except the SERVER is down(Abnormal error code:-1). Could you please help.
I bought a TVpad 4th generation M416 Android Streaming Media Player from Amazon on September 12, 2015. It functioned OK until last week. Now several channels are not functional (BETV, INTV, 516 internet TV etc). Why did it happen and now to fix it ?.
My tvpad2 doesn't work I can not watch any TV and I try updated, but I wouldn't let me so please help me.
New tvpad4network test server Error code:-1, for both Ethernet and WiFiother devices are fineplease help.
Hello sir, I have had a TVPAD2It recently has a problem that ALL live broadcast channels are not working - download channel failedHowever, all pre-recorded program are OKCan you offer some technical advice how to recover ThanksPS I keep calling the support number 00 852 2134 9910, but the phone line is DEADHuang.
My TVPad M121S model. This recent i was not able to watch movie due to User does not exists. Please help from malaysia.
Hi. I have a TVPAD two, I live in Panama, Central America. Appear to be the same issue or problems, got message "SERVER. Abnormal(error. Code 1)" Please email how to fix the problem.
In Malaysia, my Tvpad4 not working since 29/10, Encountered server error one, please advise.
My tvpad4 cannot watch tvb drama, TV show and movie can you fix the problemwhen you fix the problem send me my email is
Appear to be the same issue or problems, got message "SERVER. Abnormal(error. Code 1)" Please email how to fix the problem.
Like other users, I got a 'user does not exist' (grey man) and can not open any apps. Internet connection is fine. Please help.
My TV Pad hasn't been working since 27 Oct., with message network error. System test shows the server is down. Please solve it asap.
My tvpad four is not working, i am in Sydney, where to get someone to help?I bought it in Hong Kong any help?.
Hi, we are unable to get any channels from our TVPad3 from Hong Kong. We are in the United States. Please contact me at 0. We have been out for week.
HiPurchased a twin set of TVPad4 only a week ago and am having network problem. Kept doing network test and all seems normal except SERVER. Please assist. RegardsNick.
My TV Pad3 hasn't been working since 27 Oct., with message "user doesn't exist ". System test shows the server is down. Is this you are working to solve or is this the end of my TV Pad?.
In Texas, my TVPad4 stops working since 10/29, encountered Server error: -1. Please advise.
Cannot connect to server when testing network NOT WORKING. My dad freaking out.
Hi, I have two TV Pad 2nd generation. Both were working fine now neither connection ts, the green man never turns green. Been like this for three days Changed the DNS setting, to every recommended setting 8. 8. 8. eight, 61. Etc. Need some help here, this is tvpad are used by my wife.
My TV pad four at Malaysia wasn't work for one week and it's keep saying can not connect to the server error code 1. It's there any solution for that. ? My internet network is perfect, but still can not get through it. Please reply ASAP. Thanks.
From Monday to now, my new TV Pad is not working, all channels can not connect to network server. Error message: press OK to try again. Can you reply the email as soon as possible. Thanks.
Tvpad4 is not working. Error code:-1 please solve this problem for everyone and please send an email out when the problem has been solved.
TvPad4 is not working. The fault is code-1. Please resolve this problem for everyone.
TVPad4 is not working and will not load the network server. Please refund two units.
TVpad4 not working. Please advise or refund for two units. Johnny Wong 2012 Roland Glen Road, Cary, NC 27519. Rr.com.
I'm experiencing server error in Canada for three days. A lot of the apps cannot be downloaded, Please advise ETA when the systems will be up and running.
Betv is not working and cannot login since yesterday. Your website is gone what is going on.
Most of my apps are not working. Can't upgrade the system, can not restore default. Tvpad store is not working. Thanks, Ann .
We are having problems with the TV Pad server it was working for a month and now the server won't connect we thought it was our Internet, but it wasn't can someone please help us. Thank you.