I travel from Malone to Massena every time I want to go tanning. And I couldn't think of a better place to go to than ZoomTan. The employees are so welcoming and Helpful. I know my money is being well spent and I feel like a princess every time I visit. That's why the travel is worthwhile. Even my mom and friends are looking into being regulars.
I've been trying to resolve this issue for awhile I closed out my account the end of August and on October 12, 2016 $28. 00 was taken out of my account. I would appreciate this being taken care of right away.
I tan at a Zoom Tan location in Henrietta, New York. I went to renew my membership because there was a one day deal. The Zoom Tan associate was not able to process my renewal because I didn't have a cell phone. She said to verify my age. I think my age could be determined by my Driver's License. This was incredibly frustrating because I was told that today only would be the renewal sale date. Then prices are going up $100. 00 per level What are you going to do to remedy this situation?
-Alisa Snyder - This is my home number and doesn't receive texts. Also I have been with Zoom Tan for a couple years and this has never been requested.
I visited a store last night, not only did I wait 40 minutes to get a spray tan, but the girl charged me $10 and gave me the wrong level. I asked for level one I am now a level three bronze I look ridiculous and I have a professional job I am very angry. It was supposed to be a free tan for my birthday and she even scanned my coupon So I do not know if she lied to me or what, but this is the third time I have been misled and lied to and overcharged On top of them trying to push products on me every time I am in the store to the point where I will leave and won't go back to the same location anymore.
I am still getting billed from tanning bed which was cancelled at Zoom Tan on 5-2-16. Would like reimbursement and automatic payments withdraws stopped immediately.
I AS WELL AS MY HUSBAND HAVE A MONTHLY Zoom Tan SPRAY MEMBERSHIP. WHEN THE $1 AND $5 SPRAY DEALS RUN (WHICH IS ALOT) WE CAN NOT GET INTO SPRAY. WE WENT LAST NIGHT AT 8:10 AND WERE TOLD THE WAIT WAS AT MINIMUM AN HOUR AND 15 MINUTES. THIS IS A CONTINUOUS PROBLEM. WHY DO WE BOTHER HAVING A MEMEBERSHIP THAT WE PAY FOR MONTHLY WHEN WE CANT EVEN GET INTO USE IT WHEN YOU RUN THESE SPECIALS. YOU SHOULD HAVE A SEPERATE BOOTH FOR MEMBERS. WE ARE READY TO CANCEL AND GO ELSEWHERE. THIS REALLY IS RIDICULOUS AND BY THE WAY THERE ARE two SPRAY BOOTHS - THERE IS ALWAYS ALWAYS ALWAYS ONE DOWN. WHY?.
This is a bullshit company. Why is the only way to cancel a membership going into one of your businesses and signing something. ? I've never had a membership like that with anything. I haven't gone in six months and there's reimbursement plan or email going out asking if I'm still interested in my membership. You guys need to become more customer oriented.
3155329914. See attached screenshots.
I got a gift card for my birthday and the person who got it wasn't told that you needed your own credit card needless to say instead of a month I got three sessions i am really frustrated I called customer service and they said oh well pretty much I had 42 dollars on it I would really appreciate some help PLEASE i am sure you understand how frustrating this is, you would have so many more customers if you did things differently. Please contact me at my name is Rebekah Tetreault.