I have Paid kshs 990 for account 219083 Zuku fibre as i was required from Zuku message and i still have not being connected kindly assist.
Account number 137629. Both TV and internet are down. Advise urgently
I have paid 400 to account 369206 30mins ago, but its not activated yet please help.
I have tried to call a customer care person several times. I go through the process of punching numbers and eventually number nine does not connect. Every time I am using phone credit only to be stumped at that point. If the service is not available via call phone. Then please post a number to be able to SPEAK TO A PERSON.
My internet service is not working (Account 100330) in Runda. I have called all the phone numbers for Zuku and am placed on hold as all the representatives are currently busy. After a few minutes of being on hold, the phone line drops. This has happened time and time again and I can never get through to talk to someone.
My account number is 139708, your internet has been very very slow for the last few months, when you call your customer care lines you cant get any assistance. Guys you need to up your game or some of us will move on. I stopped paying your monthly installment and your team was very punctual calling me and advising the way your services have improved, but that not true. Your service is very very slow and your customer services team don not help.
I have been having issues with your Internet for the longest time now and I'm fed-up
Your phones are a nitemare to go through and when they do your customer agents take forever to get to assist yet you forget it's customers credit and yet they say they do not have access to call back their customers. Yesterday I called and was put on hold for almost half an hr the agent trying to sort the problem which he didn't manage to resolve and told me to give him another 30mins to work on it then call back if I was still with the same problems. I tried and up to now your lines are not going throughUp to now still the Internet is not working
Can the relevant authorities work on that.
I've paid the money into my Zuku account, but can not watch since yesterday air condition no731090.
While you are trying to do away with the 1Mbps package because it happens to be the cheapest, be considerate of those who have been benefiting from the same. My account number is 158222 and the whole of last year, the internet was in perfect working condition. After you raised the rates, all I have been doing is calling customer service due to frequent fluctuations, but I never get a solution. The responses I get are very autoresponsive and it is very, extremely, annoyingly frustrating. This is unethical at best, trying to convince people to pay for the more expensive package when you can not even solve basic issues.
The internet is too slow than what I paid for.
Zuku acknowledges payment of KES. 399. 00 for AC 345473. Account will be updated in 20min. You will be notified by SMS. Thank you. I paid the above on 31. 05. 2016, but it has never brought any signal. Please help.
Hello i am trying to reach Zuku TV not able to contact please ask them to call back me on my number 3.
I lost my account number, how can i get it?
My complaint is about your delays connecting customers and failure to create atoll free line for forwarding your complaints.
I subscribed yesterday up to now my account is inactive. Please do the needful now. Account 513252.
My Zuku machine is not functioning I checked with several power but to no avail kindly advice.
Ac No 320086 paid Kes 1200 yesterday and the signal is there, but all channels are not available. Do something. Thanex.
My Zuku channels went off now three days. Kisembo Martin 511582. Help me restore service.
I have bn calling like ten times every time. Agent busy am put on hold. Yet am calling on my mobile. So iincure those expensive charges. Kindly pliz activate my acc 122223. I paid 40000, but my acc wasn't activated so i called costumer care with no hustles like today and was informed I had a balance of 275 so i was put on a temporary connection befire i clear it. So got to pay the debt minutes after. But as of today my internet is disconnected. Pliz activate it normally and not on the temporary line. Dissatisfied coustomer-0714960388.
Good day, Please be advised that, I have paid my monthly payment of Tsh 54, 000/ since 29th/08/2015, but till today 2nd/09/2015 my Zuku still closed. Please activate my account No 708791.
Hello I applied for an account and it still has not been connected. What's the problem?.
What response are you talking about. One of the number is not valid number and another number out of coverage. Useless service. Response time on email is too long with no fruitful answers.
Dear Sir/Madam, I requested for our invoices for the Account 063987 for the last one month without any feedback. I have tried to call customer care several times, but what i get is empty promises. How can we get our invoices? Payment is done every month without invoices. Is it possible to get the previous invoices (Jan-Mar 2015)?Kindly let us know. RegardsEsther.
Last week I paid Zuku TV my account 512675 to be reconnected, but up to now am not connected. Please connect me.
I have been calling customer care since yesterday because i had a problem with my decoder, not showing some channels which i have subscribed. I understand the process needs password which i requested them to reset, but all in vain. The last time i called thats today at around 9. 30 they picked the phone and i could hear them discussing that "sasa nitamuambia nini"am shocked, where can i get the assistance?
Today I have been unable to watch TV because of the message 'SCRAMBLED' which keeps appearing on the screen. Secondly some channels which are part of the package for which I pay like Al Jazeera just to mention one I have never watched because its scrambled. Could you kindly send the full list in this package. My account number is 499139. Thanks.
Am Alex from Taveta, i paid my Zuku services five days ago however it has not been reconnected since then. I have tried in vein to contact customer care, but nothing has been done, kindly help and improve your customer care services to improve effectiveness an efficiency.
I have got nothing because of wrong number it seems owned by ex employee. My issue is i have paid since yesterday, but nothing have done customer ID 731994.
My phone has never worked since i installed Zuku last year. I have called severally and lodged the problem, but nothing has been done to date. I am always told the internet is down and they will call me once it is up to fix the problem. My Account number is 101327. How patient can one really be?
Account Number 537721 Requesting to be changed to the premium channels NOW. I paid for its subscription on 4th December 2014. I can not get through your cc lines in Kampala and the advert on it is used to take all our credit on phone. It is too long and unnecessary and also not understandable at all.
We are so sorry about that mr jonathan but you are advised to call the customer center so as to help you and do a scan on you decorder.
Your account was credited but you have to contact the customer care for your reconnection.
Mr charles we are so sorry about that, but you are kindly advised to give in both of you decorder ids so you can be helped and incase of situations where the customer wants a voluntary disconnection, you call the customer care for further assistance.
We are so sorry about that ms irene, i suppose you try calling the customer care for assistance coz that means your not reconnected!!! your account needs to be reconnected.
I have been calling the Zuku customer care to expose my problem to them, but I couldn't reach them. However my problem is I've recently made my payment for the next month, but unfortunately some channels still do not work properly, hence if you will so kind to call me at this number phone 0762431353. Look forward to hearing from you. Regards, Jonathan Tshimwang.
I need Zuku to install for me internet only in my home at Mombasa in Ganjoni area, i spoke with your people in phone they took my phone number and ID number waiting for them to issue me an account number, but its more than a week no answer. I am steal waiting if you can do this for me. My number 0701852298my ID 16072115Tangana road, Ganjoni, Mombasa.
I have been complaining for two weeks now nothing is done my channels are only showing during the day at all are scrambled or no signal others blank screen please help my account 463999.
Internet down for four weeks. No one solved it via phone (I called at least 20 times the past month). No one came despite several requests. Am now fed up and will not renew unless problem is solved soon.
I am your customer i have lost my Zuku account number my name is DeogratiusDotto and the pin of my decoder is 4340.
re account number 59682. I wish to report internet and TV services have been off since yesterday, there has been Zuku Staff on sight after which the connection to all services have gone off.
Kindly give us a contact we can easily access you. I have been calling the above number and several others, but the feedback i am getting is really disappointing. Not in service. We need urgent connection at Nyali Kenol station. Call me on 0727 557 802 ASAP.
We have been trying to access merchant energy outlook to no success hence we have a domain with you. We need to access our mail at
Hi zuku customer care team, i paid my bill on friday 26th September and received a message confirming the payment. 48 hours later am still disconnected! my account is 98315, can somebody explain what could be the matter?
Hello, I will be away from my zuku decoder for sometimes. I therefore request you to deactivate my account for sometimes. The account number is 467051 .
My internet is working very slow and keeps disconnecting. Can you please check the same as i am suspecting issue with internet modem. My account number is 96161 and i am residing at e-53, kengen rbs apartment.
My decoders are not working. I had requested for one to be disconnected, but unfortunately, they disconnected both decoders. Now i cant watch TV channels, but i have internet. My account number is 104058.